With over 100 years of combined experience within the aftermarket warranty industry, A1 Approved have developed what we believe to be an unrivalled level of dealer and customer care, as a direct result of the company has experienced progressive natural growth over the years and experienced exponential expansion within the last 18 months alone, as a direct result of this we are seeking to employ an inbound call handler to add to our existing team.
Job role.
This is a full-time call handler roll, based within our Leeds based office. The successful candidate will be responsible for accepting inbound calls, working in conjunction with various types of covers and offering guidance and advice.
Duties.
Taking inbound calls gathering essential information from clients and accurately updating our internal system
Collaborating with other internal teams and business partners to ensure correct procedures are followed to provide a seamless experience for the end customer.
Providing support and assistance to other internal departments where needed.
Role requirements.
Excellent communication Skills, both verbal and written
Attention to detail and accuracy in recording all telephone conversations
Previous experience in this type of role would be advantageous.
Prior experience within the motor trade would be beneficial however not essential.
Start date: Immediate for the correct candidate.

SUMMARY

As a Call Handler, you will be essential in delivering outstanding customer service and managing incoming calls effectively. This role requires strong communication skills to address customer inquiries, resolve issues, and provide accurate information. You will report to the Claims Manager and collaborate with team members to enhance customer satisfaction. Your ability to handle calls efficiently and maintain a positive demeanor will be crucial in creating a welcoming environment for our clients. Join our team and contribute to our commitment to excellence in customer care.
Job Type: Full-time
Pay: £19,500.00-£20,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Job Type: Full-time
Pay: £19,500.00-£20,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In perso

Please refer the Job description for details