CUSTOMER SERVICE & OFFICE MANAGER

At Africa Trailers we are proud to offer a supportive and highly collaborative team environment and are committed to promoting a positive work-life balance for our team. We are a brand and product design company that prides itself on providing a great experience throughout the customer journey. We manufacture mobile trailers and mobile toilets in South Africa
We are currently looking for an enthusiastic Customer Service and Office Manager to join our team. Whilst primarily based in our Head Office in Kempton Park, Gauteng, we offer opportunities for flexible working arrangements. This is a perfect role for someone with a passion for customer service and a commitment to fostering a positive workplace culture!

ABOUT THE ROLE

Reporting to the Operational Manager, you will act as the primary contact for all customer enquiries and will endeavor to create unforgettable experiences for our customers through your excellent customer service. You will also act as our internal culture champ, driving culture initiatives and the implementation of our team values.
So that you can best support our customers, you will work closely with our product development and design team to gain and maintain a deep understanding of our products and how they function.

Some of the key objectives in this role include:

• Customer Service Management – Responsibilities to oversee & manage customer service functions, implementing systems to improve efficiency.
• Customer Care - respond to customer queries through email, phone and live chat and seek ways to enhance customer experience
• Warranty Processing – investigate and respond to customer warranty claims.
• Record keeping and Reporting – maintenance of CS document and reports (e.g. Complaint Register & Response Matrix) and conducting customer service meetings..
• Culture Initiatives - Plan and execute culture initiatives that promote a positive workplace culture, such as team events, birthdays and other fun activities!
• Sample Room Maintenance – ensure sample room is well stocked and tidy.
• Adhoc duties such as office housekeeping, document generation, presentation preparation, warehouse cleaning, proofing artwork and so on.

To succeed in this role, you will need to be curious, collaborative and excited about what we do. Additionally, you will be able to demonstrate the following:

• Matric - diploma would be advantageous
• Strong customer service skills
• Outstanding communication and interpersonal skills (both written and verbal)
• High attention to detail, speed, and accuracy
• Excellent time management and organizational skills
• Ability to think critically, creatively and problem solve
• Proficient with Microsoft Office Suite (particularly, Outlook, Excel, Word and Power Point)
• Ability to adapt to different scenarios and manage complex out of the box enquirie