ABOUT AGENTIS LONGEVITY

Agentis Longevity is pioneering care in hormone optimization therapy, peptides and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. Backed by Shore Capital, Agentis is rapidly expanding through M&A and organic growth across a fragmented and high-demand longevity market.

PROFESSIONAL QUALIFICATIONS

• 2–4 years of experience managing operations in a healthcare, wellness, or retail setting.
• Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment.
• Familiarity with EMR, scheduling, CRM, and POS systems.
• Ability to manage a team with empathy, structure, and accountability.
• Passion for health, wellness, and helping others live longer, healthier lives.
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ROLE OVERVIEW

As the Office Manager, you are the operational heartbeat of the clinic. You will be responsible for running day-to-day operations at the Cleveland practice with a focus on maintaining a consistent, high-touch patient experience that reflects the brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered culture.

KEY RESPONSIBILITIES

• Clinic Operations & Brand Representation
• Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows.
• Ensure the environment reflects the Agentis standard – clean, efficient, and welcoming.
• Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint.
• Patient Experience & Culture
• Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency.
• Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive.
• Inventory & Administrative Oversight
• Manage ordering and tracking of medical supplies, retail inventory, and office necessities.
• Oversee front desk associates, setting expectations for performance, communication, and organization.
• Maintain accurate and up-to-date patient records in the clinic’s systems.
• Financial Operations
• Process patient payments and support billing workflows in coordination with the central billing team.
• Track and reconcile daily revenue, ensuring all financial processes are followed with precision.
• Performance & Outreach
• Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling.
• Monitor and report key operational and clinical KPIs including:
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• Practice Revenue

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• Net Promoter Scores (NPS) for both Practice and Providers

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• Clinical Protocol Adherence at 95%+ consistency