Office Manager at Agentis Longevity

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

80000.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organizational Skills, Healthcare Management, Patient Experience, Inventory Management, Financial Operations, Team Management, Problem Solving, Communication, Empathy, Scheduling, CRM Systems, POS Systems, Patient-Centered Care, Operational KPIs, Logistical Problem Solving

Industry

Health and Human Services

Description

Practice Manager We’re Mantality Health, an Agentis Longevity Practice Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. Mantality Health is one of our premier men’s health practices across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping men live more powerful lives through hormone replacement therapy & additional medical services. We’re Looking for You As the Practice Manager at Agentis, you are the heartbeat of the practice. You will be responsible for running day-to-day operations with a focus on maintaining a consistent, high-touch patient experience that reflects the Agentis brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered, & team-obsessed culture. Who You Are You embody Agentis & Mantality values and demonstrate key competencies that ensure both patient and team success. Our values are essential for how we hire, lead, collaborate, and succeed together every day. Our Practice Managers create a space for our patients to receive the care they need and show up with a driven & positive mindset rooted in our mission, vision, and values. Our Values Integrity in Practice: We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our patients’ needs. Mission for Excellence: Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level. Passion for Impact: We believe in taking an active role in one’s own well-being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life-changing impacts for our patients. Accessibility: We make the transformative power of health accessible to patients nationwide, ensuring their needs are met as they take control of their well-being. By providing resources, guidance, affordability, and transparency, we empower patients to live longer and live well as they age. Clinical Quality: We focus on continuous improvement through innovation. We set the benchmark for Industry leading-quality, patient-centered care. Teamwork: By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact. What You’ll Do Practice Operations & Brand Representation Oversee all aspects of daily practice operations including opening/closing procedures, staff management, and scheduling workflows. Ensure the environment reflects the Agentis standard – clean, efficient, and welcoming. Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint. Patient Experience & Culture Cultivate a positive, team-based culture within the practice that prioritizes empathy, education, and efficiency. Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive. Inventory & Administrative Oversight Manage ordering and tracking of medical supplies, retail inventory, and office necessities. Oversee front desk associates, setting expectations for performance, communication, and organization. Maintain accurate and up-to-date patient records in the practice systems. Financial Operations Process patient payments and support billing workflows in coordination with the central billing team. Track and reconcile daily revenue, ensuring all financial processes are followed with precision. Performance & Outreach Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling. Monitor and report key operational and clinical KPIs including: Practice Revenue Net Promoter Scores (NPS) for both Practice and Providers Clinical Protocol Adherence at 95%+ consistency What You Have 2–4 years of experience managing operations in a healthcare, wellness, or retail setting. Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment. Familiarity with EMR, scheduling, CRM, and POS systems. Ability to manage a team with empathy, structure, and accountability. Passion for health, wellness, and helping others live longer, healthier lives. Measures of Success Patient Satisfaction Patient Retention & Growth Team Member Retention Practice revenue growth YoY Cost & Supplies Management What We Offer Full-time position on-site in our premier practices Healthcare & Financial Wellness Benefits Paid Time Off to recharge Ongoing training, mentorship, & growth opportunities Pay Range $70,000 – $80,000 Annual Base Salary + Bonus opportunity aligned with practice patient & revenue targets Check us Out Agentislongevity.com Mantalityhealth.com

Responsibilities

Oversee daily practice operations, ensuring a high-touch patient experience and maintaining the Agentis brand standards. Manage staff, inventory, financial operations, and monitor key performance indicators to drive practice success.