Office Manager at American Income Division of Globe Life - Rodney Jones

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Competence, Organization, Communication, Conflict Resolution, Teamwork, Sales, Dispatching, Report Writing, Problem Solving, Time Management, Professionalism, Follow-Through, Trust Building, Goal Orientation, Positive Attitude

Industry

Description

Office Manager Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians. Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us! Our Office Manager will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team! At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach! What we offer: Competitive salary Amazing 401k Your birthday is a paid day off! Paid wellness days Holiday and vacation pay Paid training Profit-sharing program Hours 7:30 am – 5:30 pm Responsibilities: Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for senior management. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues, and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician’s progress. Competencies for Success Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust, diffuse conflict and hold others accountable. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor, with a sense of urgency, who also loves to win as a team. We are an equal opportunity employer.

Responsibilities

The Office Manager will evaluate customer calls and match technicians to jobs while ensuring quality customer experiences. Responsibilities include managing technician whereabouts, recording service call results, and maintaining customer rapport.