ARE YOU A HIGHLY ORGANISED, CUSTOMER-FOCUSED INDIVIDUAL WITH A PASSION FOR KEEPING THINGS RUNNING SMOOTHLY? DO YOU THRIVE IN A FAST-PACED ENVIRONMENT AND ENJOY BEING THE CENTRAL POINT OF CONTACT? IF SO, WE WANT TO HEAR FROM YOU!

We’re seeking a dynamic and experienced Office Manager to join our growing team. You’ll be the linchpin of our office, ensuring seamless operations and exceptional customer service. Your role will be pivotal in maintaining a positive and efficient work environment.

WHAT YOU’LL BE DOING:

• Customer Service Excellence:
• Act as the first point of contact for customer inquiries, providing prompt and professional assistance.
• Effectively manage customer requests, ensuring they are directed to the appropriate team members.
• Maintain clear and consistent communication with customers throughout the resolution process.
• Operational Efficiency:
• Monitor and manage logged issues within our system, ensuring adherence to Service Level Agreements (SLAs).
• Maintain a well-organised and efficient office environment, managing supplies and equipment.
• Coordinate and facilitate internal communication, fostering a collaborative and productive team atmosphere.
• Administrative:
• Perform basic bookkeeping tasks, maintaining accurate records and assisting with financial administration.
• Manage office administration, including scheduling, correspondence, and filing.
• Team Coordination:
• Act as a central point of contact for all staff, facilitating communication and resolving queries.
• Proactively identify and address potential issues, ensuring smooth workflow and team cohesion.