MINIMUM QUALIFICATIONS, CERTIFICATIONS AND TRAINING REQUIRED

• GCSE in English and Maths or Equivalent

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Work collaboratively with other members of IFM operational and compliance teams to deliver a comprehensive and cost-effective area-based IFM service.
• Support the Coordination of the work flow for all client and internal requests, to ensure effective completion of work in accordance with SLAs.
• Respond appropriately to emergencies or urgent issues such as the planning and delivery and making the necessary adaptations and policies to provide a safe (compliant) office in line with clients BCP’s.
• Stock control/replenishment.
• Programming and issuing access control passes and maintaining records.
• Support with meeting room and desk bookings via the client’s RBS.
• Set-up and clear down of meeting rooms in line with scheduled meetings.
• Liaise with landlord on building activities.
• Support and provide cover in absence of colleagues in other areas.
• Working in collaboration with the EA’s & PA’s to the executive team and support in anyway required.
• Support with any other tasks in line with the contract as requested by the Contract or Account Manager.

Performance Quality

• Maintain CAFM system including logs ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail.
• Complete Audits both desktop based and on-site paperwork in line with agreed scheduling.
• To continually review and assess processes and ways of working to lead a best in practice service to the Customer.
• Working with the operational team identifying all key IFM activities across the customer account and propose ways in which these can be delivered by Atlas.
• To promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery and enablement of
• Shawbrook Bank to focus on their core business.
• Provide executive summary of site performance and activities monthly to form part of the client’s performance pack.
• Accountability of site budget, ensuring delivery under delegated authority or pre-approval from client.
• To implement and monitor success factors of trialling new ways of working.

KNOWLEDGE, SKILLS AND EXPERIENCE FOR THIS ROLE

• Minimum of 3 years’ experience in a Multi-Site /Service FM Delivery environment.
• Good communication skills both verbal and written.
• Excellent organisational skills.
• Self-management skills.