Office Manager - Auto Services at Direct Line Group

Orpington, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Health And Safety, Mentorship, Problem Solving, Performance Management, Operational Goals, Customer Experience, Complaint Handling, Productivity Targets, Lean Design Standards, Human Resources Processes, Employee Engagement, Documentation, Industry Standards, Communication

Industry

Insurance

Description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this! This is full time 40 hours base wholly at our Orpington site What you'll be doing As a Office Manager, we want you to bring your previous experience to the team, you will lead a team across several brands and products. Ensuring the team delivers world class customer service, meeting customer's needs and keeping promises, whilst meeting performance targets and operational goals within DLG Auto Services. If you love to stay busy this role is really for you. Lead your team to achieve productivity targets on a monthly/quarterly basis. Demonstrate an understanding of the customer experience offered by your team through regular call listening, complaint handling and mentor-ship. Ensure that your team balance customer complaints promptly reducing escalations. Solve and escalate problems and customer/process improvement opportunities. Lead your team to deliver excellent performance by motivating and engaging all employees ensuring their capabilities are developed. Evidence mentoring that improves performance through clear documentation. Follow national lean design standards. Ensure adherence to all Direct Line Group (DLG) Human Resources processes and procedures. To role model the DLG values and ensure you gain regular feedback on how you have demonstrated them within the business What you'll need: The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us as an Office Manager All roles are at the heart of our Auto Services business and you'll need be enthusiastic, upbeat and committed to delivering the best repair service. We would like you to have had previous experience in a similar role with the following skills: 2+ years of experience in a customer service role 1+ year of experience leading a team As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: • 9% employer contributed pension • 50% off home, motor and pet insurance plus free Green Flag breakdown cover • Additional optional Health and Dental insurance • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. • Generous holidays • Buy as you earn share scheme • Employee discounts and cashback • Plus, many more We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live Be yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you #LI-LC1 #LI-Onsite DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. It could be within our broad Tech & Data roles or perhaps with the people-centric Customer Services & Claims team. Your expertise might be best suited to a financial or HR or legal route. Or your skillset makes you a perfect fit for our Auto Services function. The one thing they share? When you work here, the support you get goes beyond the day-to-day. We’ve got some of the most well-known names under our umbrella. From Direct Line and Churchill to Green Flag, Darwin and Privilege. So, whatever your skills or experience, there’s a place for you at DLG. You could be starting out in your career, taking the next exciting step or simply looking for a change. Here, we’ll ensure that you have the capacity to truly own your development while feeling confident you’re making your mark.

Responsibilities

As an Office Manager, you will lead a team across several brands and products, ensuring world-class customer service and meeting performance targets. You will also mentor your team, handle complaints, and drive process improvements.