JOB SUMMARY

The front office manager will be held responsible for everyday administrative activities to help support day-to-day operations. The position will organize and coordinate administrative duties and office procedures. Responsibilities include answering incoming phone calls and inquiries, scheduling patient appointments, mailing/faxing paperwork as needed and all other relevant office responsibilities.

QUALIFICATIONS

· High School Diploma but Associates Degree preferred

PHYSICAL REQUIREMENTS

• Ability to climb stairs.
• Ability to lift 35lbs.
• Visual and auditory acuity.
• Ability to walk and bend down.
• Ability to sit or stand for extended periods of time.
• Good eye/hand coordination and dexterity.
• Ability to appropriately dress to avoid exposure to bloodborne pathogens and bodily secretions.

· Strong communication and interpersonal skills
· Oversee daily team activities to support patient flow
· Recognizes and addresses issues that may arise
· Works closely with team to build and maintain high quality services to patients
· Promotes teamwork and open communication between staff
· Negotiate and resolve conflicts
· Responds to general program inquires
· Schedules and documents all patient appointments
· Answers patient inquiries to include appointments and program requirements
· Enters patient information in a specific timeframe
· Ensure patient billing information is accurate and up-to-date
· Ensure patient’s account is current and in good standing
· Understands, enforces and follows all state, federal and local healthcare requirements
· Able to manage multiple tasks with focus on quality and detail
· Understands the importance and sensitivity of confidential matters
· Participates in community outreach, events, coalitions, etc..
· Trains new staff as needed
· Proficient in MS Office Suite
· Other duties as assigned by supervisor