To ensure our customers remain consistently satisfied, we are looking for dedicated support for our team with a focus on customer service & returns – full-time.

Your tasks at a glance:

• Handling customer inquiries & tickets (returns, complaints, follow-up)
• Processing and verification of debit memos
• Interface between sales, accounting and logistics
• Maintenance and control of processes in our merchandise management system (SOG – similar to SAP)
• Ensuring clean, structured processes in day-to-day business
• Returns processing

You bring the following:

• You work carefully, in a structured manner, and enjoy being part of a team.
• Initial experience in customer support / back office / office organization
• Numeracy skills and an interest in accounting topics
• Affinity for systems & tools (Excel is an advantage)
• Strong communication skills and a good sense for dealing with customers

Here's what we offer you:

• A modern, growing company with great development potential.
• Flat hierarchies and direct decision-making processes
• A collegial team with a genuine hands-on mentality
• Plenty of room to contribute and actively shape processes.
• Long-term perspective in a stable, successful environment
• A thorough onboarding process and the opportunity to develop further.
• Free freshly cooked lunch and drinks daily
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