Office Manager at Berkadia Commercial Mortgage LLC

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Continuity, Disaster Recovery, Crisis Management, Physical Security, Enterprise Risk Management, Internal Controls, Compliance Strategies, Operational Excellence, Root Cause Analysis, Stakeholder Management, Team Leadership, Risk Mitigation, Incident Prevention, Regulatory Compliance, Data Analysis, Business Communication

Industry

Financial Services

Description

Berkadia Services India Pvt Ltd ----------------------------------------------------------------------------------------------- Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate Job title: Department: Risk Controls & Compliance Manager & Office Manager Risk Controls Compliance (RCC) Location: Bengaluru Terms: Working Hours: Reporting Manager: Overall People Span: Full Time – Hybrid work model (subject to Berkadia policy changes) Split Shift (3:00pm to 12:00am) Senior Manager - RCC 40-50 Travel: Domestic and international travels, so the individual in this role may be requested to obtain passport and the US business visa ROLE SUMMARY: The Risk Controls & Compliance (RCC) Manager & Office Manager (OM) plays a dual leadership role, responsible for driving Berkadia’s business continuity and disaster recovery programs, crisis management initiatives, physical security posture, enterprise risk management (ERM) framework, internal controls environment, and compliance strategies while also serving as on-site leadership at the Bengaluru office. As part of the India RCC team, the individual will work closely with India and U.S. stakeholders to execute risk and compliance initiatives, build a culture of proactive governance, and lead operational excellence at Bengaluru Office in alignment with global strategies. In the capacity of Office Manager, the individual is also responsible for representing the leadership on-site, collaborating with HR, administration, training, and business teams to drive employee engagement, infrastructure readiness, and cross-functional alignment to global strategies set by Berkadia’s leadership team. ROLES and RESPONSIBILITIES: I Business Operations & Leadership Liaising regularly with key business partners to understand business expectations, needs, concerns related to local execution of our global strategies. Driving rapid and consistent operational improvements to ensure on-time delivery in full, to quality standards, to the customers’ expectations, and with the most effective use of our resources Performing root cause analysis on issues, creating solutions to items identified, and preventing recurring of identified issues Leading the Subject Matter Experts to collaborate with business partners and training program managers to that cater to business needs and successfully implement corporate initiatives and development programs. Establishing and monitoring business metrics, taking corrective action where necessary, and ensuring delivery of KPIs including day to day service levels Coaching and mentoring Direct Reports and their teams to effectively implement leadership strategies and Berkadia’s culture, including, growth mindset, innovation, and challenging the status quo. Effective team leadership and communication; managing, monitoring, and coaching line managers through ongoing formal and informal communication and ensuring that information is communicated throughout the division. Helping the team overcome hurdles, and encouraging them to try new ideas, suggest process and technology improvements for the process. Resolving conflicts and managing divergent perspectives across stakeholder groups. Using judgment to devise and apply new solutions. Planning and/or monitoring the day-to-day functioning of business to ensure smooth performance. Leveraging the skills and commitment of team members to accomplish stretch goals and objectives. Evaluating the efficiency of business procedures according to organizational objectives and applying improvements on an ongoing basis; proposing enhancements to India and U.S. stakeholders and owning their satisfactory execution. Creating the culture of accountability, motivating direct reports and employees to challenge the status quo to deliver better results timely. II Risk Controls & Compliance Risk and Governance Oversee multi-site safety and security operations to ensure effectiveness and compliance across all offices, while driving proactive risk mitigation and incident prevention initiatives. Monitor and manage the crisis management tool for optimal usage to ensure real time visibility and rapid response to incidents. Coordinate timely escalations and ensure adherence to crisis communication protocols. Build a resilient Emergency Response Team through talent development, competency building, and implementing comprehensive training initiatives for crisis readiness. Conduct tabletop exercises, drills and readiness assessment to strength crisis preparedness and organizational resilience. Risk Management Identify, assess, and monitor key risks across the organization (operational, financial, reputational, strategic, regulatory, and cybersecurity). Implement enterprise risk management frameworks and methodologies. Facilitate periodic risk assessments and risk appetite reviews. Internal Controls Evaluate and assess internal control systems to safeguard assets and ensure process integrity. Implement control self-assessments and control testing exercises. Identify control gaps and oversee remediation activities. Support internal and external audit teams during reviews. Compliance Monitor compliance with laws, regulations, industry standards, and internal policies. Implement compliance programs, training, and awareness campaigns. Liaise with regulatory bodies, prepare filings, and respond to regulatory inquiries. Stay updated on new and emerging regulatory developments and ensure timely implementation. Reporting Report risk and compliance metrics to RCC Maintain policies and procedures related to risk, compliance, and control activities. Promote a strong compliance and risk culture throughout the organization. Incident and Issue Management Investigate Code of Conduct violations and other incidents under the responsibility of RCC and support HR, Legal matters on need basics. Coordinate root cause analysis and corrective/preventive actions (CAPA). Maintain incident logs and ensure lessons learned are institutionalized. III. Office Manager (Bengaluru) This is proposed JD for Office Manager, that establishes reporting lines, collaboration expectations, and decision-making boundaries—especially under the Operations Head, Administrative Head, and India Leadership Team (ILT). Role Purpose: The Office Manager is responsible for ensuring smooth day-to-day functioning of the site office and serving as the voice of employees in addition to fulfilling their primary operational role for which they are hired. This role of Office Manager will report to the Operations Head (India or US) for all core operational requirements and will also have reporting to Site Director - India for all the administrative matters and day to day operation of the site. Accountability Structure: Reporting & Guidance • Operational Guidance: Operations Head • Administrative & Facilities Guidance: Site Director – India Strategic Alignment: India Leadership Team (ILT) The Office Manager does not take independent strategic decisions but recommends, coordinates, and executes decisions approved by the ILT. --------------------------------------------------------------------------------------------------------- Key Responsibility Pillars: A. Site Operations Management • Ensure daily functioning of the site: workspace readiness, seating, IT coordination, vendor support, safety, and compliance. • Resolve operational issues in coordination with Admin, IT, and Facilities teams. • Maintain site risk logs and escalate issues to Ops Head and Admin Head when needed. Decision Model: • Executes independently: Day-to-day operational fixes, vendor follow-ups, floor coordination. • Escalates / seeks approval: Budget-related items, infrastructure changes, policy exceptions. B. Employee Experience & Communication • Maintain strong employee connect through floor presence and open communication channels. • Surface the “voice of employees” to the India HR leadership and ILT. • Communicate key decisions, updates, and policies approved by Leadership Team to employees. Decision Model: • Executes independently: Communication, feedback loops, engagement coordination. • Collaborates with ILT: Handling sensitive escalations, changes in office policies, employee-impacting decisions. C. Collaboration With Business Leaders: • Partner with business leaders who have teams in the site to ensure smooth operations and remove bottlenecks. • Provide site updates, risks, and support requirements proactively. • Ensure continuity of business operations through coordinated problem-solving. Decision Model: • Executes independently: Cross-functional coordination and issue resolution. • Collaborates with ILT / Ops Head: Any changes impacting business operations or site-wide functioning. D. Culture & Engagement Support: • Support HR and Engagement teams in planning and delivering culture-building activities. • Facilitate local events, new hire onboarding, and employee participation. Decision Model: • Executes independently: Engagement logistics and coordination. • Collaborates with ILT: Events requiring budget, external vendors, or policy changes. Skills & Competencies Educational Qualification: Bachelor’s degree in finance/accounting/risk management, or related business field (mandatory). Experience: Minimum 10+ years of work experience, with at least: 5 years in Financial Services or risk/compliance-heavy industries 5 years of experience in people management roles Industry Exposure: Prior exposure to the Commercial Real Estate (CRE) industry is a plus. Strong analytical and data interpretation skills; ability to drive decisions using metrics. Fluent in English (verbal and written); excellent business communication skills. Strong stakeholder management experience, especially with US-based partners. Demonstrated ability to lead cross-functional teams across geographies and time zones. Knowledge of data analysis and performance/operation metrics and ability to manage via metrics; ability to analyse base data and derive own insights to validate strategies and initiatives. Willingness and ability to learn technology tools and drive usage and adoption of tools within teams. Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs. Perks & Benefits Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. About us Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets. Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ For details about India operations, please visit https://berkadia.com/india/ Why us? Here At Berkadia, We Believe People Matter. In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary. About Berkadia: Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry. Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law. Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values: https://www.berkadia.com/about/vision-and-values. To know more about Berkadia, please visit our website https://www.berkadia.com/aboutus/

Responsibilities

This dual leadership role involves driving the company's business continuity, risk management, and compliance programs while also serving as the on-site leader for the Bengaluru office operations. Responsibilities include executing risk and compliance initiatives, building governance culture, and leading operational excellence in alignment with global strategies.