Office Manager- Blakeney Pediatric Dentistry at Rise Real Estate

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Performance Reviews, Goal Setting, Staff Scheduling, Customer Service, Patient Retention, Appointment Scheduling, Budget Monitoring, Financial Oversight, Billing, Collections, HIPAA Compliance, OSHA Compliance, Infection Control, Tech-Forward Operations

Industry

Description

Office Manager Employment: Full- Time Report To: Operation and Regional Manager Schedule: Monday- Friday 7:40am-5pm Who We Are At Piedmont Dental Specialist, we’re more than just a dental practice—we’re a community committed to creating fun, memorable, and educational experiences for kids and their families. With multiple thriving locations across the Charlotte area, our mission is to make every child’s dental visit positive and inspiring, setting them up for a lifetime of healthy smiles. As we continue to grow, we’re looking for energetic and experienced Office Manager to lead our teams with passion, purpose, and positivity. We are seeking to fill for our following offices: Blakeney Pediatric Dentistry, Tega Cay Pediatric Dentistry, and Doby’s Bridge Pediatric Dentistry. What You’ll Do As an Office Manager, you’ll be the operational heartbeat of a single pediatric dental office. You’ll oversee daily activities, inspire and guide a team of 10–15, and ensure we consistently deliver excellent patient experiences. This leadership role blends team management, financial oversight, operational excellence, and compliance with a smile. Location: * Blakeney Pediatric Dentistry Key Responsibilities Team Leadership & Development * Lead and coach a high-performing, patient-focused team. * Drive team meetings, performance reviews, and goal setting. * Create a positive culture of accountability and professional growth. * Manage daily schedules and ensure optimal staffing. Patient Experience & Service * Champion exceptional customer service and reduce wait times. * Resolve patient concerns with empathy and efficiency. * Boost patient retention and referrals with proactive systems. * Manage appointment scheduling through NexHealth. Office & Financial Management * Keep daily operations running like clockwork. * Monitor budgets, spending, and financial reports. * Ensure accurate billing and collections (Curve Dental, Cloud 9, Global Payments). * Partner with the Regional Manager to meet financial goals. Compliance & Safety * Uphold HIPAA, OSHA, and dental industry standards. * Ensure infection control and safety protocols are followed. * Keep all office documentation and procedures current. Tech-Forward Operations * Use Monday.com to track performance and initiatives. * Leverage Google Workspace for documentation and communication. * Manage staff scheduling through When I Work and payroll via Paycor. Success in This Role – Key Metrics * Patient wait time under 5 minutes * 90%+ show rate with minimal cancellations * Providers scheduled at 95%+ capacity * 95%+ collections within 30 days *

Responsibilities

The Office Manager will serve as the operational leader for a single pediatric dental office, overseeing daily activities, guiding a team of 10–15 staff members, and ensuring excellent patient experiences are consistently delivered. This role involves blending team management, financial oversight, operational excellence, and compliance duties.