Job no: 494893
Work type: Full Time
Location: Winnellie

Categories: Administration, Customer Service, Operations

• Oversee office and customer service team performance
• Improve workflows and customer communication
• Support operational, sales, and service delivery

YOUR ROLE

As the Office Manager, you’ll play a dual role — managing both day-to-day office operations and leading a team of Customer Service Representatives. You’ll ensure smooth communication between customers and internal teams, manage escalations professionally, and continuously improve internal processes. You’ll be the go-to person for ensuring the office runs efficiently while also helping the business deliver on service standards and customer experience goals.

KEY RESPONSIBILITIES:

• Lead, support, and develop the Customer Service/Office team
• Oversee office coordination and workflow improvements
• Manage escalated enquiries and ensure timely resolution
• Maintain service standards and reporting across systems
• Drive cross-departmental collaboration (Sales, Ops, Warehouse)
• Champion process improvement and team performance

To thrive in this role, you’ll bring:

• Experience managing an office or customer service team
• Strong communication and problem-solving skills
• Proficiency with Microsoft Office and CRM software
• Confidence managing team performance and training needs
• A hands-on, proactive approach with attention to detail
• The ability to foster a positive, collaborative team cultur