Job Title: Office Manager – Commercial Insurance
Location: Croydon (Hybrid – Office Days: Mon, Weds, Fri)
Salary: Circa £40,000+ (flexible for the right candidate)

ABOUT THE COMPANY:

This award-winning, FCA-regulated insurance brokerage serves a nationwide SME membership base, offering tailored commercial insurance advice and services. Backed by a major industry stakeholder and developed by sector specialists, the firm has grown quickly through its member-first approach and high-quality advisory standards. With strong leadership and clear progression paths, this is a firm for ambitious individuals seeking real impact and responsibility.Role Summary:

An exciting opportunity for a hands-on Office Manager to lead and support high-performing commercial insurance teams. The role is ideal for a current team leader or experienced commercial account handler looking to step up into a leadership and operations-focused role, driving team performance while remaining client-centric.Key Responsibilities:

• Oversee day-to-day operations across Sales and Existing Business teams: Drive performance through direct team support
• Manage key workflows: Quotes, leads, training, HR admin, audits, and insurer engagement
• Support and mentor team members: Be a referral point and lead 1:1 development conversations
• Ensure client satisfaction remains central: Champion service standards and compliance
• Act as a bridge between departments and management: Attend regular progression and planning meetings

REQUIREMENTS:

• Background in commercial insurance sales or client service
• Understanding of SME insurance products and broking processes
• Acturis experience preferred
• Cert CII or FIT qualification desirable
• Previous team leadership experience or readiness to step into people management
  If this role isn’t quite right, it’s still worth speaking to one of our specialist team - we may be working on something that hasn’t hit the market yet.
  Related Job Titles: Commercial Insurance Team Leader, Insurance Office Manager, Senior Account Handler, Broking Team Leader, SME Insurance Supervisor

• Oversee day-to-day operations across Sales and Existing Business teams: Drive performance through direct team support
• Manage key workflows: Quotes, leads, training, HR admin, audits, and insurer engagement
• Support and mentor team members: Be a referral point and lead 1:1 development conversations
• Ensure client satisfaction remains central: Champion service standards and compliance
• Act as a bridge between departments and management: Attend regular progression and planning meeting