Office Manager Construction at Ace Handyman Services West St. Louis County

Ballwin, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Sales Mindset, Organizational Skills, Detail-Oriented, Scheduling, Dispatching, Office Administration, Problem Solving, Team Support, Logistical Support, Basic Bookkeeping, Process Management, Empathy, Technology Proficiency, Sales Understanding, QuickBooks Experience

Industry

Construction

Description

Benefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Free food & snacks Free uniforms Opportunity for advancement Profit sharing Training & development About Us Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned and veteran‑owned franchise backed by the trusted Ace Hardware brand, we deliver exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work. As our business grows, we’re seeking a highly organized, motivated, and customer‑focused Office Manager to help drive our success. This role is central to everything we do — from sales and scheduling to customer communication and craftsman support. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping people, this is the perfect opportunity. Why This Role Matters This position shapes the entire customer experience. You are the first impression, the voice of the brand, and the person who ensures our craftsmen stay productive and our customers feel cared for. You’ll take ownership, improve processes, and help shape the future of our business. What You’ll Do Customer Sales & Support Serve as the primary point of contact for inbound and outbound calls Educate customers on services, pricing, scheduling, and our service model Listen to customer needs and recommend the right solutions Follow up on open estimates, past customers, and new leads Scheduling & Operations Manage daily and weekly schedules for multiple craftsmen Match the right craftsman to each job based on skills and availability Coordinate material ordering and ensure craftsmen are prepared Monitor job progress, adjust schedules, and communicate updates Use dispatching and scheduling software to maintain accurate information Administrative & Process Management Maintain organized digital and physical records Track job details, time, materials, and customer notes Assist with invoicing, payments, and basic bookkeeping Support the owner with reporting and process improvements Ensure compliance with company procedures and brand standards Team Support Provide logistical support to craftsmen throughout the day Troubleshoot issues in the field to keep projects moving Manage CSRs to ensure call metrics and service levels are met Foster a positive, collaborative environment between office and field teams What You Bring Strong customer service and communication skills with a sales mindset Ability to quickly build rapport with customers and team members Highly organized, detail‑oriented, and able to manage multiple priorities Confident, solution‑focused, and comfortable making decisions Calm and professional in a fast‑paced environment Experience in scheduling, dispatching, or office administration preferred Basic understanding of home improvement or construction concepts Positive attitude, strong work ethic, and genuine empathy for customers Qualifications High school diploma or equivalent; additional training a plus 3–5 years of administrative or scheduling experience Comfortable with sales and technology Exceptional organizational and multitasking skills Experience working with craftsmen/tradespeople Basic sales/marketing understanding a plus QuickBooks Online or similar accounting experience a plus Customer‑facing experience a plus ServiceTitan experience a major plus Compensation & Benefits 401k matching Healthcare supplement Paid holidays and vacation with tenure Performance bonus Company credit card for approved expenses Advancement and leadership growth opportunities Regular pay reviews Supportive, family‑oriented work environment Why You’ll Love Working Here Respected, trusted brand with a local, family‑oriented feel Real ownership and influence over daily operations Meaningful work helping customers improve their homes A team that values craftsmanship, integrity, and kindness New challenges, new people, and opportunities to grow every day

Responsibilities

The Office Manager serves as the primary point of contact for customer sales and support, managing schedules and operations for craftsmen. This role also involves administrative tasks, process management, and team support to ensure a smooth workflow.