Are you ready to take ownership and play a key role in shaping the future of a growing business?
At easywaste, an innovative leader in UK’s commercial waste management sector, we are looking for an experienced Office Manager to take charge of our customer service and presales operations. This is a senior role where you’ll be trusted to lead processes, improve systems, and ensure our customers receive exceptional service at every stage.
If you’re ambitious, organised, and enjoy having real responsibility, this is your opportunity to make a lasting impact in a company that’s scaling quickly.

SKILLS & EXPERIENCE

• Proven experience in office management, senior administration, or customer service leadership.
• Strong background in B2B operations; waste management knowledge is a plus but not essential.
• Excellent organisational and multitasking abilities, with strong attention to detail.
• Confident in managing people, processes, and customer relationships.
• Strong communication and interpersonal skills, with a professional and approachable manner.
• Comfortable using CRM and/or accounting software.
• Commercial awareness with a proactive, solution-focused mindset.

• Take ownership of daily office operations, ensuring efficiency and professionalism across the business.
• Lead customer service activities, ensuring enquiries are handled promptly and effectively.
• Manage the presales process – from preparing accurate quotes and proposals to supporting the Sales Team in securing new business.
• Build and maintain strong relationships with clients, delivering a high standard of account management.
• Develop and implement improved office workflows, ensuring accuracy, compliance, and smooth operations.
• Support, mentor, and supervise administrative staff where required.
• Contribute to business improvement initiatives and play a direct role in driving growth.