Office Manager at Dr Lane & Associates

Wake Forest, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem Solving, Customer Service, Conflict Resolution, Team Management, Staff Training, Operational Efficiency, Marketing Collaboration, Online Reputation Management, Dental Practice Software, Empathy, Scheduling, Expense Control, Community Outreach, Inventory Management

Industry

Medical Practices

Description

Now Hiring : Office Manager (Wake Forest) For over 40 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We’re passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do. We’re currently seeking a Office Manager to lead our Wake Forest dental team! ---------------------------------------- POSITION OVERVIEW As the Office Manager, you will oversee the day-to-day operations of our Wake Forest office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care. ---------------------------------------- KEY RESPONSIBILITIES * Manage office operations including staff productivity, scheduling, collections, receivables, and expense control * Foster new patient growth through community outreach and marketing collaboration * Oversee the office’s online reputation and support the team in obtaining 5-star reviews * Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies * Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director * Address and resolve patient and staff concerns with professionalism and empathy * Provide ongoing staff training beyond initial onboarding * Maintain appropriate doctor/patient ratios for efficient operations * Conduct monthly staff meetings and daily morning huddles * Manage quarterly inventory and office supply needs * Participate in corporate communications and initiatives * Perform other duties as assigned ---------------------------------------- QUALIFICATIONS * High School Diploma or GED required * Minimum 2 years of experience in a dental office * Minimum 1–2 years in a Dental management role * Strong leadership and coaching abilities * Excellent communication and interpersonal skills * Proven conflict resolution and problem-solving skills * High level of professionalism and customer service focus * Proficiency in dental practice software and computer systems (Denticon experience a plus) * Ability to lift 15–20 lbs ---------------------------------------- WHAT WE OFFER * Competitive Pay * Quarterly Performance Bonus Potential * Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!) * 401(k) with Employer Contribution * Paid Holidays & PTO * Fridays Off at 2 PM! * Uniform Allowance * In-House Paid Training & Development * Engaging Company Events & Social Media Campaigns * Volunteer Opportunities (Earn Smile Squad Points for Rewards!) * Birthday & Work Anniversary Gifts from Ownership * and more!

Responsibilities

The Office Manager will oversee daily operations, ensuring an outstanding experience for patients and team members. Responsibilities include managing staff productivity, fostering new patient growth, and addressing concerns with professionalism.