Office Manager at Dr Lane & Associates

Wilmington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Communication, Relationship Building, Conflict Resolution, Problem Solving, Service Orientation, Patient Experience, Adaptability, Collaboration, Positive Leadership Style

Industry

Medical Practices

Description

Lane & Associates Family Dentistry has been providing quality dental care for over 40 years. We are passionate about our patients and proud of our fun, team-driven culture. We are currently seeking an Office Manager to lead our growing Wilmington office! ---------------------------------------- WHAT WE OFFER: * Competitive Pay! * Quarterly Performance Bonus Potential! * Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA, and more!) * 401(k) with Employer Contribution! * Paid Holidays & Paid Time Off (PTO)! * Fridays Off at 2PM * Uniform Allowance! * Fun Company Events & Social Media Campaigns! * Volunteer Opportunities (Earn Smile Squad Points for Rewards)! * Birthday & Work Anniversary Gifts from Ownership! * ...and so much more! ---------------------------------------- POSITION OVERVIEW: The Office Manager is responsible for overseeing the day-to-day operations of the dental office, ensuring an excellent patient and team member experience. This leadership role involves coordinating with clinical and administrative staff, improving efficiency and productivity, and maintaining high standards of patient care and office performance. ---------------------------------------- KEY RESPONSIBILITIES: * Manage staff productivity, scheduling, collections, receivables, and expense control * Foster new patient growth through community outreach and marketing collaboration * Oversee online reputation and support team in obtaining 5-star patient reviews * Provide leadership and guidance to office team members, ensuring alignment with company policies * Supervise daily closing procedures, deposits, and end-of-month reporting with Regional Director * Address and resolve patient and staff concerns * Provide ongoing training beyond initial onboarding * Maintain appropriate doctor/patient ratio for efficient operations * Conduct monthly staff meetings and daily morning huddles * Manage quarterly inventory of office supplies * Participate in corporate communications and initiatives * Other duties as assigned ---------------------------------------- KEY SKILLS & ATTRIBUTES: * Proven leadership and team development abilities * Exceptional communication and relationship-building skills * Strong conflict resolution and strategic problem-solving expertise * Professional, service-oriented approach with a focus on patient experience * Highly adaptable in dynamic, fast-paced environments * Collaborative team player with a positive and motivating leadership style ---------------------------------------- QUALIFICATIONS: * High School Diploma or GED required * Minimum 2 years of experience in a dental office * Minimum 1–2 years in a dental management or leadership role * Medicaid knowledge and experience is preferred * Proficiency in dental practice software and general computer systems (Denticon is a plus) * Ability to lift 15–20 lbs

Responsibilities

The Office Manager oversees the day-to-day operations of the dental office, ensuring an excellent patient and team member experience. This role involves coordinating with staff, improving efficiency, and maintaining high standards of patient care.