Key Duties & Responsibilities

Team members at Anantara the Palm always find new ways to look after the business, their guests, and team members. Within this, the key responsibilities for this position are:

• Manage the day-to-day Front Office operations, ensuring exceptional guest service, operational efficiency, and achievement of departmental financial objectives.
• Develop and implement departmental budgets, strategic initiatives, and training plans aligned with the resort's business goals.
• Lead, coach, mentor, and motivate the Front Office team to deliver consistent service excellence and maintain high performance standards.
• Ensure compliance with brand standards, Standard Operating Procedures (SOPs), and quality assurance requirements.
• Oversee guest arrivals, departures, VIP handling, special requests, and guest recognition to deliver personalized and memorable experiences.
• Drive revenue through effective room upselling, promotional initiatives, and participation in loyalty and guest recognition programmes.
• Maintain expert knowledge of the Property Management System (PMS), Front Office systems, resort facilities, room categories, and guest services.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Guest Relations, and other departments to ensure seamless guest experiences.
• Conduct regular room inspections and monitor corrective actions to uphold the highest quality and maintenance standards.
• Partner with People & Culture on recruitment, onboarding, performance management, coaching, succession planning, and employee engagement.
• Manage departmental payroll, operating expenses, and financial controls while ensuring cost efficiency.
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