About the role

The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.

What you will do

•  Monitors the Arrival and Departure of Elite guests.

•  Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.

•  Train the Front Desk team and supervise them in the performance of their duties.

•  Conduct performance evaluations and discipline employees when needed.

•  Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.

•  Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.

•  Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.

•  Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.

•  Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.

•  Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.

• •  Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.