About Us

Global Hospitality Solutions Pty Ltd is a leading provider of integrated hospitality solutions operating across Australia. It specializes in tailored outsourcing solutions for hotels of all scales, from boutique properties to large international chains, and proudly serves renowned hospitality brands including Accor, IHG, TFE Hotels, Meriton Suites and Capri by Fraser.

GHS’s core business model is based on developing and maintaining strategic partnerships with individual hotels, focusing on identifying market opportunities, expanding the client base, and increasing revenue growth. The company has built a strong reputation in the hotel outsourcing sector through its commitment to service quality, operational excellence, and compliance with industry standards. Supported by an ISO-accredited Quality Management System and rigorous ethical audit requirements, GHS implements targeted sales and marketing strategies to strengthen brand presence, improve customer retention, and drive sustainable business growth across key market segments.

About the Role

We are seeking an experienced and highly organised Office Manager to oversee daily office operations and administrative functions. This role is responsible for ensuring the smooth and efficient running of our office, managing resources, supervising administrative staff, maintaining records, and supporting compliance with company policies and industry regulations. You will play a key role in coordinating across departments and providing essential support to management and staff.

Key Responsibilities

1.     Oversee and coordinate daily office operations, ensuring administrative functions and workflows support GHS’s business needs.

2.     Develop, implement and review office procedures, administrative systems and service standards in accordance with company policies.

3.     Allocate and coordinate office resources, including personnel, workspace, equipment and facilities, to support the operational requirements of the company’s service locations.

4.     Assign administrative tasks, monitor staff performance and workflow progress, and ensure work priorities and deadlines are met.

5.     Maintain and manage company records, accounts, documentation and administrative systems in accordance with company policies and applicable requirements.

6.     Coordinate meetings, prepare agendas and reports, record minutes, and monitor follow-up actions to facilitate effective office operations.

7.     Liaise with internal departments, management, clients and external service providers to coordinate office activities and resolve administrative and operational issues.

8.     Coordinate recruitment administration, staff onboarding, training arrangements and internal communications to support personnel management.

9.     Monitor office compliance with workplace health and safety requirements, company procedures and ethical audit standards, and coordinate office inspections and corrective actions where required.

• 10. Review office procedures and administrative performance, identify opportunities for improvement, and implement measures to enhance operational efficiency and service quality.