POSITION SUMMARY:

This position ensures quality services by acting as a liaison between all potential clients including general public, physicians, physician office staff, management and hospital staff. The Office Manager will coordinate the staffing of front desk, medical assistants, ancillary providers and take care of the needs of physicians and providers in each location. Participates in volunteer programs and special assignments, and performs other duties as assigned within scope of practice.

POSITION EDUCATION/ QUALIFICATIONS :

• High school diploma or equivalent is required; Associate or Bachelor Degree preferred
• Minimum five ( 5 ) years demonstrated leadership in a health care organization preferred
• Knowledge of regulatory requirements (state, federal and The Joint Commission, or other relevant area)
• Must be able to be sensitive to cultural and bilingual issues
• Organizational skills are required along with good written and verbal communication skills
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of management including: nursing, administration, and physicians
• Medical office experience and supervisory experience is required
• Some evening or weekend work will be required

JOB KNOWLEDGE/EXPERIENCE :

• Five ( 5 ) years of experience in a healthcare with setting proven results in: clinical operations oversight, billing, and collections, to include denial and appeals operations.
• Five (5 ) years of experience in a supervisory position is required
• Ability to interact with providers on a personal and professional level
• Exercises a high degree of initiative, reasoning, good judgment, discretion, and decision- making to achieve organizational objectives
• Ability to conduct medical practice assessments, evaluate data and recommend action plans
• Capable of understanding the goals of the health system and works to attain these goals
  Responsibilities:

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

POSITION RESPONSIBILITIES:

• Supervises the activities performed in all work units within the each practice including practice management, implementation of procedures, case management and processing, records management, billing and collections and reporting of statistics, and accounting functions

o Responsible for pre-approving vacation request for all team members.

• Responsible for blocking clinic schedules according to physician vacation, PTO, administrative holidays and CME dates
• Responsible for scheduling to cover temporary and/or open positions
• Responsible for rectifying all personnel problems as they relate to office efficiency and effectiveness
• Responsible for keeping current on work and/or overtime policies
• Responsible for keeping current on legal issues as pertaining to Confidentiality, Documentation, Consent forms, Accountability for controlled substances
• Actively seeks ways to improve level of clinic performance
• Payroll editing, review and approva