Office Manager at Handyman Connection of Matthews, NC

Matthews, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional Organization Skills, Leadership Experience, Business Mindset, Customer-Focused, Analytical Thinking, Strong Communication, Tech Proficiency, Self-Starter

Industry

Construction

Description

Benefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Paid time off Handyman Connection of Matthews is seeking a proactive, positive individual to lead our office team. We are looking for a skilled manager to supervise daily operations and personnel, while keeping communications flowing with our customers and team. You along with the Production Manager report directly to the owner of the business. You will oversee scheduling, customer service/success, invoicing, office processes, HR duties and directly supervise our CSR's. Duties/Responsibilities: Lead/implement best practices for office administration Supervise CSR’s and incoming/outbound communications, tasks, messages and handoffs Oversee accurate use of CRM by the team Manage a professional in-person office environment and coordinate with outside vendors (IT, Accountant, etc.) to keep everything dialed in Manage daily financial tasks, including processing invoices, payments, accounts receivable, payroll etc. Track daily project status’, co-ordinate with Production Manager and craftsman, update job information Support Production Manager with sourcing/ordering materials, schedule updates, and craftsman communication Support estimator/sales with schedule oversight and monitoring follow up (both CSR duties). Manage job costing, payroll, AR, AP Monitor reviews and feedback (Google, NPS, etc) Coordinate team events What we are looking for: Exceptional organization skills - You have the ability to create and maintain a structured environment Leadership Experience – You’ve managed teams and operations with confidence. Business Mindset – You understand how service, sales, and systems drive profit. Customer-Focused – You care about quality service and smooth operations. Analytical Thinking – You use data to solve problems and make smart decisions. Strong Communication – You handle conflict, coach your team, and build trust with clients. Tech Proficiency – Familiar with Outlook, Excel, Word, and CRMs (training available). Self-Starter – You take initiative and act without needing oversight. Bonus Points for: Industry Experience in home services, construction, remodeling, or trades. Also, Quick Books Online experience/proficiency (minimum 2 years) Physical Requirements Prolonged periods sitting at a desk and working on a computer Ability to lift up to 15 pounds on occasion

Responsibilities

The Office Manager will lead the office team, supervise daily operations, and ensure effective communication with customers and team members. Responsibilities include overseeing scheduling, customer service, invoicing, and HR duties while directly supervising Customer Service Representatives.