Office Manager Home Maitenance & Repair at Ace Handyman Services West St. Louis County

Ballwin, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

62000.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Scheduling, Dispatching, Team Leadership, Administrative Excellence, Problem Solving, Communication, Multitasking, Prioritization, Attention To Detail, Technology Adoption

Industry

Construction

Description

Benefits: 401(k) Bonus based on performance Competitive salary Free food & snacks Opportunity for advancement Paid time off Profit sharing Training & development Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned franchise backed by the Ace Hardware brand, we pride ourselves on delivering exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work. We are growing and looking for a highly motivated, customer‑focused Office Manager who can lead our customer service operations, support our craftsmen, and help build a strong, engaged office team. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping customers feel cared for, this could be the perfect role for you. Why You’ll Love Working with Us · Performance bonuses · Paid time off · Company credit card for approved expenses · Advancement opportunities as we grow · A positive, supportive, people‑first culture · Regular pay reviews We believe in empowering our team, celebrating wins, and creating a workplace where everyone feels valued and appreciated. What You’ll Do As our Office Manager, you will be the heartbeat of daily operations. You’ll lead customer service efforts, support our craftsmen, and ensure every customer receives the helpful, friendly experience Ace is known for. Your responsibilities will include: Customer Experience & Sales · Serve as the primary point of contact for customers — inbound and outbound · Educate customers on our services, pricing, and scheduling model · Confidently close jobs and convert leads to scheduled work · Follow up with past customers to encourage repeat business · Maintain a warm, empathetic, solutions‑focused approach in every interaction Operations & Scheduling · Manage the daily and weekly schedule for all craftsmen · Match the right craftsman to the right job to ensure customer satisfaction · Support craftsmen with materials coordination and job logistics · Monitor job progress and adjust schedules as needed for efficiency · Utilize our dispatching and scheduling software (ServiceTitan experience is a major plus) Leadership & Team Development · Oversee and support all Customer Service Representatives (CSRs) · Help build a strong, engaged, high‑performing office team · Set clear expectations and model the customer‑first mindset · Foster a positive, collaborative, and accountable work environment Administrative Excellence · Maintain accurate records, paperwork, and office organization · Ensure smooth daily operations and proactively solve problems · Strong attention to detail and problem solving skills are a must What We’re Looking For We’re seeking someone who is organized, energetic, and committed to delivering an exceptional customer experience every time. Required Qualifications · 5–7 years of administrative, customer service, or scheduling experience · Strong customer service and communication skills · Comfortable with sales and confident in closing jobs · Basic understanding of home improvement concepts · Comfortable with technology and quick to learn new systems · Excellent multitasking and prioritization abilities · Positive, empathetic, solutions‑focused attitude Preferred Qualifications · Experience with ServiceTitan (major plus) · QuickBooks Online or similar accounting software · Experience leading or mentoring a team · Marketing or sales background

Responsibilities

The Office Manager will serve as the heartbeat of daily operations, leading customer service efforts, supporting craftsmen, and ensuring every customer receives a helpful and friendly experience. Key duties include managing customer interactions, closing jobs, overseeing scheduling, and supporting team development.