About the role

As our Office Manager, you will play a key role in ensuring the smooth and efficient operation of the business. This is a varied, hands-on position where you will oversee office administration, support staff and management, coordinate client-related administrative activities, and ensure our systems and processes are operating effectively. You will be a central point of contact within the office and will suit someone who enjoys taking ownership, improving processes, supporting a busy team and keeping everything organised behind the scenes.

Key responsibilities

• Managing the day-to-day operations of the office and ensuring administrative functions run efficiently.
• Developing, implementing and improving office procedures, administrative systems and workflows.
• Supporting management with operational projects and business initiatives.
• Providing leadership and support across the administrative function.
• Ensuring company policies and office procedures are consistently followed.
• Creating a professional, welcoming and client-focused office environment.
• Managing incoming telephone calls, emails and general enquiries and ensuring matters are appropriately actioned or escalated.
• Coordinating client-related administrative activities and supporting the efficient progression of client matters.
• Ensuring client files, records and documentation are accurately maintained.
• Liaising with clients, medical providers, insurers and other external stakeholders.

About you

• Previous experience in Office Management or Administration.
• Excellent organisational and time-management skills.
• Strong leadership and people management capabilities.
• Excellent written and verbal communication skills.
• A high level of customer service and relationship management skills.
• The ability to prioritise competing tasks and meet deadlines.
• Strong problem-solving skills and sound judgement.
• Excellent attention to detail and accuracy.
• The ability to handle confidential and sensitive information with discretion.
• Intermediate to advanced Microsoft Office skills and confidence learning new systems.