Key Responsibilities

• Oversee the day-to-day operations of the college and ensure smooth campus operations.
• Coordinate and support different departments, including Student Services, Training and Assessment, Administration and Marketing.
• Work closely with trainers and assessors to coordinate schedules, resources, classrooms and day-to-day training requirements.
• Supervise and support administrative and student services staff.
• Monitor student enquiries, enrolments, attendance, progression and general student support matters.
• Coordinate communication between students, trainers, administration and management.
• Assist with staff coordination, rosters, meetings and operational planning.
• Support the management team with the implementation of college policies and procedures.
• Assist with compliance, documentation and maintaining accurate college records.
• Work with the marketing team to coordinate promotional activities, campaigns and college events.
• Assist with student recruitment and ensure enquiries are followed up appropriately.
• Identify operational issues and work with relevant departments to resolve them efficiently.
• Maintain a professional, welcoming and positive environment for students, staff and visitors.
• Assist management with reporting, planning and other operational tasks as required.

To be successful in this role, you will have:

• Previous experience in office management, administration or operations, preferably within the education, training or RTO sector.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• The ability to coordinate multiple departments and priorities at the same time.
• Strong attention to detail and problem-solving skills.
• Experience working with staff, students and external stakeholders.
• The ability to work independently while also being a strong team player.
• A professional, positive and approachable attitude.
• Good computer skills and confidence using Microsoft Office and other administrative systems.
• A strong understanding of confidentiality and professional standards.
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