Office Manager - Mon Yough (McKeesport) at UPMC

McKeesport, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Task Management, Customer Service, Leadership, Microsoft Products, Clinical Supplies, Equipment Maintenance, Human Resources, Patient-Centric Culture, Problem-Solving, Template Coordination, Benchmark Monitoring, Communication, Staff Coordination, Crisis Management, Regulatory Compliance

Industry

Hospitals and Health Care

Description

UPMC Western Behavioral Health at Mon Yough is hiring a full-time Office Manager to support multiple clinicians and physicians in McKeesport, PA. This position will work Monday though Friday 8am – 4pm. This position with support two different facilities with eight direct reports. Will oversee daily operation of both facilities, including scheduling, template coordination, and general task management. Supports the director and ensures timely ordering of clinical supplies and equipment maintenance. Responsibilities: Anticipate scheduling issues when members of the staff are not scheduled. Coordinate and staff laser templates, ensuring that patients are properly scheduled. Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues. Order all supplies and services as needed for this practice. Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving. Provide and coordinate maintenance on all equipment used by the clinical staff of the department. Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience OR Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience OR High School Diploma +3 years healthcare experience or 1 year of management experience Previous experience in customer service, experience with Microsoft products, as well as leadership experience preferred. Experience with scheduling in an outpatient setting and working with varying provider types. Licensure, Certifications, and Clearances: Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Office Manager will oversee the daily operations of two facilities, including scheduling and task management. They will support clinicians and ensure timely ordering of clinical supplies and equipment maintenance.