PATIENT MANAGEMENT

• Establish the working day schedule and a protocol for efficient appointing.
• Arrange for and organize the protocol for emergency, walk-ins, and missed appointments.
• Check on recall system as well as follow up system for new patients on a regular basis.
• Determine the patient days for each month at least six months in advance.
• Develop the working calendar
• Take ultimate responsibility for the accuracy of all statuses.
• Receive emails from patients and respond or redirect.
• Take care of patient complaints and concerns that the doctor or staff can not handle.

STAFF MANAGEMENT

• Recruit, interview, select, and terminate staff members with the help of the doctor/manager or staff when appropriate.
• Resolve all personnel issues within the office with the help of the personnel involved. Conflict resolution.
• Implement the personnel policy and update it as necessary.
• Conduct regular performance reviews.
• Determine salaries, incentives, and benefits. Supervise ongoing status or benefit programs (health care and pension plan).
• Define and update job descriptions.
• Participate in (and share with the staff) any discussions with the patients/parents regarding compliments and complaints.
• Monitor attendance and grant or deny requests for time off.
• Supervise the record keeping for vacation time accrued and time off with and without pay for all employees.
• Determine day off coverage schedule.
• Maintain safe working conditions.
• Oversee compliance regarding OSHA and HIPAA.
• Supervise payroll. Compile information as needed.
• Calculate bonus and share information with staff.
• Oversee the selection and maintenance of staff uniforms.
• Create staff bulletin board showing birthdays, days off, etc.
• Coordinate and oversee committees; help them set goals. Attend committee meetings if invited. Review minutes of each committee meeting.
• Employee Records
• Maintain employee attendance records.
• Telephone or fax staff hours to payroll company.
• On a monthly basis, compute collection figures to determine whether or not the incentive is to be paid to staff.

EDUCATION AND TRAINING OF STAFF

• Organize training sessions for new staff. Set schedule for cross–training sessions for existing staff.
• Provide educational opportunities through orthodontic literature review, retreats, and seminars to appraise staff of new techniques, appliances, and trends in the profession.
• Structure educational plans for self and staff to maintain the highest level of expertise in clinical and business functions.
• Organize feedback sessions so that information learned at seminars and meetings is shared with the rest of the office team.
• Make travel arrangements for office related trips including visas, flight, travel insurance, hotels, etc.

EDUCATION/EXPERIENCE:

• College degree or five years in management, preferably in dentistry.

SKILL/ABILITIES:

• Interpersonal: Good interpersonal skills to maintain effective rapport with patients, parents, doctor, other staff members, and community.
• Technical Skills: Use of computer, calculator, Excel
• Mathematical
• Skills: Ability to add, subtract, multiply and divide without errors.
• Writing Skills: Letter composition skills. Typing speed of 60 wpm. Legible handwriting.
• Verbal Skills: Effective verbal skills. Good telephone techniques.
• Problem Solving: Problem solving approach. Attention to detail and follow through in managing staff, performing administrative assistant duties for doctor, etc.

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented – quality and precision-focused
• Outcome-oriented – results-focused with strong performance culture
• Team-oriented – cooperative and collaborative

Schedule:

• Monday to Friday
• Weekends as required

Typical end time:

• 6PM

Typical start time:

• 8AM

Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• Dental Management: 3 years (Required)

Ability to Commute:

• Pembroke Pines, FL 33029 (Required)

Ability to Relocate:

• Pembroke Pines, FL 33029: Relocate before starting work (Preferred)

Work Location: In perso

Please refer the Job description for details