Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Team & Role

As Headway’s NYC HQ Office Manager, and early member of the Employee Experience & Facilities function, you’ll play an integral role in supporting Headway employees. We’re looking for a gritty, operationally excellent and relationship obsessed team player to support Headway’s human hypergrowth and progress towards our mission. This is an exceptional opportunity for someone interested to work at the intersection of facilities operations & community in a dynamic, high-growth and mission-driven environment. This role will be in-office 5 days a week.

• You will:
• Manage our NYC office playbook and systems, which include but are not limited to:
• Supporting employees day-to-day NYC workspace needs as #1 point of contact
• Building in person events
• Leading NYC office operations - serving as the primary point of contact for vendors, systems, supplies, maintenance, mail and logistics

• Designing office communications tools and processes to ignite engagement in our officesYou’d be a great fit if:You have a minimum of 3 years of experience working on Facilities & Community

• - - including experience working at a high growth technology start-up

• You are extremely skillful and passionate about Employee Experience and Facilities
• You have excellent communication and project management skills; you’re able to keep multiple work streams running smoothly and visibly
• You love to build new things optimizing for scale, efficiency and engagement

• You will:
• Manage our NYC office playbook and systems, which include but are not limited to:
• Supporting employees day-to-day NYC workspace needs as #1 point of contact
• Building in person events
• Leading NYC office operations - serving as the primary point of contact for vendors, systems, supplies, maintenance, mail and logistics
• Designing office communications tools and processes to ignite engagement in our officesYou’d be a great fit if:You have a minimum of 3 years of experience working on Facilities & Community