POSITION SUMMARY

The Office Manager/Business Support Officer acts as the first point of contact for visitors, customers, clients and suppliers and is tasked with maintaining a professional, welcoming image of Neilson Financial Services as a company.
It is imperative that this person is well presented and has outstanding communication skills in order to liaise with internal and external stakeholders. This person works with integrity and is trusted to manage confidential tasks. This employee should have excellent multi-tasking and prioritisation ability to react positively to conflicting demands and requests. They are seen to be a positive, personable professional; adaptable and flexible to handle administrative tasks as well as more complex administration assistance to teams across all levels of the business.

PRE-REQUISITE KNOWLEDGE & SKILLS

• Previous experience in a varied front of house role dealing with receptionist duties, facilities, and general administrative functions
• Proven ability to interact over the telephone and face-to-face in a clear and professional manner
• Background of working in a fast paced, flexible and challenging environment
• Ability to multitask effectively
• Accuracy and attention to detail
• Intermediate PC, Word, Outlook and Excel skills
• Excellent organisation skills

• Managing and maintaining a clean and tidy area at all times
• Acting as first point of contact for all external customers, clients and providers; directing enquiries efficiently to the correct department
• Represent a positive, optimistic and enthusiastic ambassador for the business
• Manage internal complaints regarding the office environment and resolve efficiently, or escalate as appropriate
• Maintain cleanliness of all meeting rooms, ensuring clean and tidy morning and evening daily
• Replenish supplies in kitchen and ensure stock ordered as required.
• Support adhoc projects for various departments as and when required
• Provide assistance to the on boarding process for any new starters joining the business as required. Including training material preparation and collation, security access passes, workstation assessments and desk preparation
• Event planning including quarterly awards, incentives, sales drives and Social calendar activity
• Look to improve any process or procedures where required to increase efficiency
• Booking meetings as and when required and arranging refreshments or catering for events using agreed suppliers
• Manage all administrative tasks effectively and efficiently within required timeframes
• Update and maintain master security log including parking allocations, security pass ID and leavers deactivation