ABOUT US

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

JOB DESCRIPTION

The office manager will ensure all policies and procedures are being followed at all times and assure customer issues are resolved in a timely professional manner. Reporting directly to the Regional Operations Manager (“ROM”), you will be responsible for the management of all administrative staff and Customer Service Managers.

QUALIFICATIONS

• Minimum five years experience in office setting with at least three years managing a team of direct reports.
• Proven leadership, management and coaching skills are essential.
• Strong experience working with Microsoft Office, especially Excel and Word
• Ability to problem solve and use sound judgment to make decisions under pressure.
• Previous experience working effectively in a team-oriented, collaborative environment.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Working with deadlines
• Some weekend work required, particularly around auctions
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

• Responsible for addressing and resolving all customer service inquiries and issues as they arise.
• Manage all finance related processes and issues including accounts payable, accounts receivable, purchase orders and holdbacks.
• Act as the key interface between all head office departments and with other sales and field stakeholders as required to deal with key issues.
• Manage the performance accountability of all direct reports including employee relations, career planning and compensation.
• Manage the scheduling, administration and operations of the customer service function surrounding auction time.
• Oversee the entire accounts receivable function for the sale site.
• Responsible for all scheduling and time approval for all direct reports.
• Assist all Customer Service Managers with overflow of pre-sale and post-sale activities.
• Promote a culture where the health and safety of our employees and customers is top priority for all.
• Lead and exemplify Ritchie Bros. Auctioneers Core Values – It’s all about our customers, we have fun, we do what is right and We are one team.
• Ensure the highest levels of customer service and lead by example.
• Perform other related duties as assigned by the ROM.