OFFICE MANAGER

• $80,000 – $85,000 + super per year – Full-time
• Growing organisation with opportunity to excel
• Exciting role with a great team environment
• Clear career path and great opportunity for career progression

ABOUT US

With close to a decade of experience in the solar energy sector, Smart Energy Answers has established itself as a leader in premium solar solutions, smart home technology, and energy storage systems. We pride ourselves on delivering high-quality installations and exceptional customer service, using industry-leading products such as Tesla, Sigenergy, SolarEdge, and Enphase.
Our dedication to innovation and excellence has earned us the Best Solar Installer Award on ProductReview.com.au for four consecutive years. At the heart of our business are our core values: Integrity, Dedication, Innovation, Enthusiasm, and Social Awareness, which guide every interaction with our clients and within our team.
We have a vibrant, supportive workplace culture with in-house electrical engineers and experienced solar installation teams, as well as a network of trusted, thoroughly trained contractors. As we continue to grow in response to strong market demand and rapid industry evolution, we are seeking a proactive and capable Office Manager to support our team and drive operational excellence.
As the Office Manager at Smart Energy Answers, you will play a key leadership role in the coordination and optimisation of our office operations to support the efficient delivery of our solar and smart energy solutions. The successful candidate will align office systems with our technical and customer-focused service delivery model, ensuring the smooth integration of people, processes, and platforms.

SKILLS & EXPERIENCE

• Minimum 2 years’ experience in office management or operational coordination within a technical, trade, or service-based environment.
• Strong proficiency in Microsoft Office and business platforms such as HubSpot and Simpro (preferred).
• Demonstrated ability to lead small teams and implement effective administrative systems.
• Excellent organisational, time management, and problem-solving skills.
• Professional communication skills and experience liaising with multiple stakeholders, both internal and external.
• High attention to detail, particularly in document and budget management.
• Capacity to work autonomously, handle sensitive information with integrity, and adapt to a fast-paced, evolving industry.

• Oversee and coordinate all daily office operations to support field installations, engineering, customer service, and sales teams.
• Allocate and manage internal resources, equipment, and workspace requirements in line with project timelines and company goals.
• Supervise and mentor office staff, ensuring productivity and accountability in support functions.
• Establish and maintain operational standards, workflows, and policies to enhance service delivery and internal collaboration.
• Manage office budgets, supplier contracts, service providers, and procurement of tools and technology critical to business operations.
• Liaise with project managers, engineers, sales, and senior leadership to ensure cross-functional communication and workflow alignment.
• Ensure compliance with workplace health and safety regulations and internal risk management practices.
• Maintain structured and secure document management systems, project records, and operational reports.
• Coordinate HR functions including onboarding, payroll support, staff development initiatives, and performance monitoring in collaboration with department heads.
• Drive continuous improvement of internal systems and administrative procedures, contributing to a high-performance and customer-centric environment.