SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking an Office Manager to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer-service focused personality, we would be happy to welcome you to our team.

REQUIREMENTS

• Must have 5+ years experience in a fast paced, high volume healthcare setting
• A goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction
• Sense of urgency and self-accountability
• Well-organized with superior multi-tasking and time management skills
• Professional Telephone etiquette
• Excellent customer service skills
• Attention to detail
• Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Bilingual Spanish Preferred

• Responsible for practice operations and business functions including, but not limited to patient scheduling, follow-up, registration, insurance verifications, payment processing, record updating, reporting, inventory, and patient and team satisfaction.
• Monitor practice performance metrics to ensure continuous improvement of office productivity.
• Prepare daily and weekly reports for the operations team, including but not limited to tracking visits, new patient volumes, cancellations, no shows, productivity, etc.
• Identify strengths and weaknesses within the practice and work through viable solutions to increase office efficiency.
• Oversee administrative and clinical team members and work together to achieve goals.
• Evaluate team member performance, give guidance, and participate in disciplinary action.
• Provide coaching and support to team members, address issues in a timely manner, and communicate both informally and formally through the appropriate channels.
• Maintain patient records and ensure patient confidentiality.
• Audit staff timecards to ensure accuracy.
• Schedule patient transportation service for patients