About the job

• Office Manager – Heating & Plumbing Services | South West London (Full-Time, In-Office)Ever wondered what it's like to be the person everyone on a busy team relies on? This could be it.We're hiring an Office Manager for a well-established, reputable heating and plumbing services provider in South West London. The team is 16–18+ qualified engineers and around 6 apprentices, all backed by a small, close-knit office — and we're looking for the person who keeps it all running.No two days look the same here. One minute you're juggling the diary for a full team of engineers, the next you're calming down a customer whose boiler's just packed in, chasing a part, or turning around a quote. If you love being the person who's five steps ahead of the chaos rather than three steps behind it, keep reading.What you'll be doingCoordinating job scheduling and diary management across the engineering team
• Keeping customers in the loop proactively — not just when they chase you
• Owning our CRM (Commusoft): logging jobs, updating statuses, and helping roll out its full functionality across the office and field
• Putting together quotes and following up on proposals
• Ordering parts and coordinating logistics
• Invoicing completed jobs
• Fielding calls and enquiries, and resolving issues calmly and professionally
• Directing engineers to reactive/urgent jobs and re-prioritising on the fly
• Supporting engineers and apprentices with everyday admin and queries
• What we're looking forExperience in a fast-paced, customer-facing office role within a service industry (B2C essential)
• No plumbing or heating background needed — the technical know-how already sits with the team
• A natural multi-tasker who thrives on staying ahead of a moving workload
• Calm, confident and professional under pressure, with quick-thinking instincts
• Comfortable picking up new systems fast — you'll be central to getting the most out of our CRM
• Strong written and verbal communication skills
• Highly organised, with a sharp eye for detail
• A genuine team player with a can-do attitude
• What's on offerFull training and a proper settling-in period while you learn the ropes, ongoing support from an experienced and long-standing team, and a role that sits right at the heart of the business — where the impact you make is visible from day one.If this sounds like your kind of busy, we'd love to hear from you.