Job Type: Permanent
Location: Travel required to Nuneaton & London
Hours: 37.5 hours per week
Salary: £Competitive, Bonus, 25% colleague discount, 33-days annual leave including bank holidays, Employer Pension Contribution, Private Medical Care and much more!

DO YOU HAVE STRONG PROJECT MANAGEMENT EXPERIENCE? A WORKING KNOWLEDGE OF BUILDING AND FACILITIES MANAGEMENT? KEEN TO GROW YOUR CAREER WITH THE LARGEST UK HEALTH AND WELLNESS RETAILER?

As an Office Manager, you will be required to lead, develop & deliver the long-term vision for the head office working environments in Nuneaton, London and other locations as required to provide and maintain a more collaborative & engaging environment. The role will also cover managing the reception and post room teams along with the effective operational management of the whole site which includes all hard & soft facilities functions. This is to be replicated in all other office space provided on the estate.
The work will cover developing and implementing procedures and policies to ensure the effective day to day running of the offices which encompasses the management of building maintenance, budgets, catering/canteen facilities, mail/parcel services, cleaning and security and all related projects on the premises.

Responsibilities include but not limited to:

• Develop collaborative working environment using external design agencies, pulling together capex budgets & programme & an effective communication plan.
• Plan and develop the facilities/maintenance regime for the site, including all hard (PPM) and soft services, developing detailed building maintenance best practices.
• Ensuring design/procedural standards are in place and adhered to for all appropriate activities across head offices.
• Budget Management: Develop and maintain a comprehensive budget for FM operations, ensuring all expenditures are tracked reported and within budget.
• Monthly Key Performance Indicators (KPIs): - Arrange a monthly KPI meeting with the operational/ finance teams related to soft services and contractor performance
• Assessment and authorisation of all financial related matters within the control of the Office Manager.
• Oversee operational activities including reception, post room and canteen/catering activities and support the wider departments within the Nuneaton Hub and other offices as required.
• Conduct and coordinate actions arising from assessments and/or legislation changes to include schedules/specifications for services/remedial works.
• Manage all works relating to the improvement of servicing, building maintenance and Health & Safety.

WELLNESS BEGINS WITH YOU, START YOUR JOURNEY TODAY.

At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world’s most trusted wellness partner, chosen by over 100 million people globally.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

Documents

• Office Manager (UK & ROI) - Job Description Rev- May 2025.pdf (41.35 KB)

Responsibilities include but not limited to:

• Develop collaborative working environment using external design agencies, pulling together capex budgets & programme & an effective communication plan.
• Plan and develop the facilities/maintenance regime for the site, including all hard (PPM) and soft services, developing detailed building maintenance best practices.
• Ensuring design/procedural standards are in place and adhered to for all appropriate activities across head offices.
• Budget Management: Develop and maintain a comprehensive budget for FM operations, ensuring all expenditures are tracked reported and within budget.
• Monthly Key Performance Indicators (KPIs): - Arrange a monthly KPI meeting with the operational/ finance teams related to soft services and contractor performance
• Assessment and authorisation of all financial related matters within the control of the Office Manager.
• Oversee operational activities including reception, post room and canteen/catering activities and support the wider departments within the Nuneaton Hub and other offices as required.
• Conduct and coordinate actions arising from assessments and/or legislation changes to include schedules/specifications for services/remedial works.
• Manage all works relating to the improvement of servicing, building maintenance and Health & Safety