Office of Organisation & Svc Excellence – Exec (Customer Svc) (2-year contr at Public Service Division

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Communication, Phone Communication, Live Chat, In-Person Interaction, Case Management Systems, Customer Feedback Dashboards, Digital Service Platforms, Administrative Tasks, Documentation, Multitasking, Time Management, Proactive Mindset, Collaboration, AI Tools, Automation Tools

Industry

IT Services and IT Consulting

Description

[What the role is] Office of Organisation & Svc Excellence – Exec (Customer Svc) (2-year contract) [What you will be working on] • Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter. • Providing friendly, professional, and efficient service to deliver exceptional customer experiences. • Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction. • Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance. • Supporting continuous service improvements by leveraging digital tools and customer insights. • Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency. • Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents. [What we are looking for] • Proven experience in customer service, preferably in a high-volume or multi-channel environment. • Strong communication and interpersonal skills. • Proficiency in administrative work and documentation. • Ability to multitask and handle various responsibilities efficiently. • Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery. • Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus. • A proactive mindset with a willingness to learn and adapt to evolving responsibilities. • Excellent organizational and time management skills. • Ability to work both independently and collaboratively with internal teams and external stakeholders This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The role involves delivering personalized customer service across multiple channels, including email, phone, live chat, and in-person interactions at the counter, while aiming for high customer satisfaction. Responsibilities also include utilizing digital platforms, supporting service improvements, leveraging AI/automation tools, and handling essential documentation and administrative tasks.