OFFICE OPERATIONS ADMINISTRATOR at Great Day Improvements

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

22.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative, Scheduling, Clerical Functions, Customer Communication, Problem-Solving, Technology Competence, Excel, Organization, Proactive Management, Business Sense, Judgement, Accounting Functions, Contract Review, Customer Resolution

Industry

Construction

Description

Overview UP TO $22 HOURLY + OT = BENEFITS & BONUSES The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office. Responsibilities 1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project2. Main point of contact for the customer in handling a question or problem3. Keep the customer updated with timely and frequent information about progress on the project4. Facilitate customer resolutions by bringing together the appropriate GDI personnel5. Maintain the Production Log6. Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing. 7. Handling ATCs and cancellations8. Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.9. Employee personnel and payroll information 10. Other duties may be assigned Qualifications Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the OA must have great business sense and judgement. PERFORMANCE EXPECTATIONS:1. Customer resolutions within 24 hours or less2. JUMP program executed 100%3. Net score 90% or better in communication on customer service survey4. Online reviews for 10% of all installed jobs GDI is an Equal Employment Opportunity Employer #INDGDI

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Responsibilities

The Operations Administrator ensures all administrative, scheduling, and clerical functions adhere to company guidelines, including coordinating leads, installations, customer service, and management reports. Key duties involve executing the JUMP program for customer communication, acting as the main customer contact, and handling various accounting functions.