AT HERBERT SMITH FREEHILLS KRAMER, OUR AMBITION IS TO HELP YOU ACHIEVE YOUR GOALS.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why many are incredibly longstanding. And we enjoy breaking new ground, as we have for over 100 years.
We are where you need us to be. We are in the world’s largest markets, key financial centres and major growth hubs. Our international footprint is extensive and committed.
We are at our best tackling complexity and navigating change. We work alongside you on demanding contentious matters, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.
We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, ESG, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world, including technology and digitalisation.
All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours.
Your goals. Our ambition.

SKILLS / EXPERIENCE

• 5 GCSE/GCE ’O’ Level at grade A - C in English and Maths.
• A proven track record of working in an office operations and administrative role within a fast-paced professional services environment.
• Proven experience of contributing positively as part of a team and ability to work independently when required
• Proven experience of successfully managing and prioritising own workload, with an ability to work under pressure and to tight deadlines.
• Excellent customer service skills, with the ability to use discretion, patience, tact and respect for confidentiality.
• A high level of computer literacy, including proven experience of using Outlook, Word, Excel and PowerPoint.

ENHANCES THE CLIENT EXPERIENCE

• Provides excellent client service
• Acts with the client experience at heart

ABOUT US

At Herbert Smith Freehills Kramer, we align your growth and ambition with ours. We invest in your personal and professional growth and support you to achieve your ambitions. And you share responsibility for playing a part in delivering the firm’s growth and ambition too.
A leading global law firm, with over 6,000 people, we are in the world’s largest markets, key financial centres and major growth hubs. We’re recognised leaders in demanding contentious matters, exacting regulatory work and complex public and private transactions.
We’re immersed in the many challenges facing our clients. We’re invested and resourceful. We understand the part technology and digitalisation play in the delivery of legal services. We want to make a positive impact wherever in the world we operate. You’ll have the opportunity to engage with an open mind and curiosity.
We are known for our diverse perspectives and renowned for our culture. Being human, bold and outstanding are more than our values: you’ll discover they are our lived experience. And by being ambitious for your growth and ours, we’ll achieve our goals together.

ROLE OVERVIEW:

This position will play an important role in supporting the ongoing success of our Digital Legal Delivery practice group by creating a professional and welcoming environment for visitors to our Belfast office and providing effective and efficient support as a key member of the Business Services team.

KEY RESPONSIBILITIES

• Meeting, greeting and registering of all clients and visitors at reception and directing them as appropriate.
• Maintaining the highest standards of presentation in the reception area at all times.
• Maintaining security by following procedures, monitoring logbook and issuing visitor badges.
• Handling telephone calls, dealing with enquiries and relaying accurate messages as required.
• Managing the reception mailbox, including checking voicemails.
• Responding appropriately to any questions and queries on behalf of the Belfast office.
• Responsibility for booking, controlling use and setting-up of meeting rooms and private offices.
• Setting up of meeting rooms and private offices before and after use.
• Responsibility for venue hire and other private meeting / function requirements.
• Liaising with members of the Office Operations team to ensure that audio-visual and other IT requirements are in place for meetings and other functions.
• Liaising with suppliers regarding the catering and refreshment requirements for meetings and other functions.
• Managing of car park spaces on a day-to-day basis and allocation of visitor car parking and team members for temporary use.
• Responsibility for staff photographs, including liaising with photographer, hair and makeup and arrange appropriate staff to attend.
• Responsibility for ordering and arranging flowers, gifts etc. as requested.
• Processing of all in-coming and out-going mail in accordance with office procedures.
• Day to day responsibility for arranging and managing couriers (including receipt and dispatch).
• Responsibility for replenishing stationery and other office supplies in accordance with the office stock take and ordering procedures.
• Responsibility for fire alarm test notifications.
• Working collaboratively with the PA to the Digital Legal Delivery Management Team and the Office Operations Assistant, including covering some of their responsibilities as required.
• Providing support with general office management (including checking tidiness and cleanliness of the reception area, meeting rooms, private offices and all other areas) and escalating any issues.
• Supporting the arrangements for meetings, events and other functions, including the preparation of papers, presentations and other materials.
• Supporting the travel and accommodation arrangements for members of the Belfast team and/or any visitors to the Belfast office (including partners, associates, business services managers or other visitors).
• Providing general administrative and operational assistance to the Belfast office as required.
• Providing cover for office related functions and events as required.
  The responsibilities outlined above cannot totally encompass or define all tasks that may be required of the post-holder. The outline of responsibilities given above may, therefore, vary from time to time without materially changing either the character or level of responsibility or grade.