The Office Operations & Hospitality Coordinator Senior Analyst is responsible for a wide range of services in one or more small office locations and will work as a proactive and energetic member of our Office Services team, consisting of on-site and remote team members. The role will provide support to critical office functions as well as attentive and detailed customer support.
Key services include reception, internal and external customer support, mail/shipping, internal distribution list maintenance and general administrative support. Hospitality related tasks include using an on-line tool to reserve meeting space, preparing and maintaining conference rooms for executive meetings, resetting workspaces, assisting clients with guest badges and WiFi access, and assisting others as needed. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.
Additional responsibilities include auditing responsibilities for Life Safety, supporting finance functions, cross-support to our local technology team, supporting / planning engaging in-office events for our employees, and providing support to high profile client events and marketing and communications functions as needed. The role may also need to assist with office projects such as moves and relocations.
The Office Operations & Hospitality Coordinator Senior Analyst should foster an engaging in-office experience for our clients and our employees, have a positive and helpful mindset, and proactively offer people assistance with new office tools.
The majority of daily tasks will be completed independently according to office guidelines and/or under general remote supervision.

BASIC QUALIFICATIONS:

• Minimum of 3+ years’ customer service experience, preferably in corporate or hospitality industries
• High School Diploma required; Bachelor’s degree strongly preferred.

PREFERRED QUALIFICATIONS:

• Proficient in technical skills, including familiarity with the MS Office Suite and a demonstrated ability to quickly learn new platforms and technologies.
• Event management experience is a significant advantage.
• Consistently exhibits a collaborative, business-oriented mindset.
• Highly responsive, flexible, and adaptable to dynamic environments.
• Maintains a high level of professionalism in all interactions.
• Proven ability to excel in a highly visible, customer-facing role.
• Exceptional verbal and written communication skills.
• Have the ability to bend, lift and move up to 20lbs.
  

  LI-NA-FY25