Office Operations Specialist at Stantec

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Operations, Vendor Management, Standard Operating Procedures, Employee Experience, Transport Management, Cafeteria Management, Housekeeping, Hygiene Standards, Client Management, Helpdesk Management, Workplace Safety, Sustainability Practices, Training Coordination, Compliance, Service Improvement, Inspection

Industry

Industrial Machinery Manufacturing

Description

Ensure smooth delivery of all soft services including housekeeping, pantry, cafeteria, mailroom, transport, waste management, pest control, landscaping, and front office operations. Develop and implement standard operating procedures (SOPs) for all soft services, ensuring consistency, efficiency, and compliance with company standards. Oversee cafeteria/food court management, ensuring quality, hygiene, vendor compliance, employee feedback handling, and continuous service improvement. Monitor and manage transport services (company-arranged cabs/shuttles, parking allocation, traffic management) to ensure safety, punctuality, and efficiency. Ensure pantry and housekeeping operations maintain high standards of hygiene, cleanliness, and service quality across all office areas. Supervise and coordinate front office/reception services, ensuring professional client/visitor management, call handling, and courier/mailroom operations. Track and close employee helpdesk/service requests related to soft services within SLA timelines, ensuring preventive measures to avoid repeat issues. Conduct regular inspections of all office areas to ensure cleanliness, upkeep, and compliance with workplace safety and hygiene standards. Lead employee experience initiatives through workplace events, engagement activities, and hospitality-driven services to foster a positive work environment. Develop and manage vendor relationships for all soft services, ensuring SLA adherence, periodic reviews, and negotiation for cost-effective service delivery. Conduct periodic audits and reviews of soft service performance, including MIS/MMR reporting, vendor scorecards, and employee satisfaction surveys. Ensure statutory and legal compliance in soft services areas (FSSAI, hygiene audits, waste disposal norms, fire safety, etc.). Drive sustainability practices such as waste segregation, eco-friendly housekeeping consumables, and energy-efficient solutions in coordination with corporate sustainability goals. Plan and monitor the annual training calendar for all outsourced staff on customer service, workplace etiquette, hygiene, and safety protocols. Act as a point of escalation for soft services-related issues and ensure prompt resolution with root-cause analysis and corrective measures.

Responsibilities

The Office Operations Specialist is responsible for ensuring the smooth delivery of all soft services and developing standard operating procedures for consistency and compliance. This role includes overseeing cafeteria management, transport services, and maintaining high standards of hygiene and cleanliness across office areas.