Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you.
We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.
We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.

TRAINING AND SUPPORT

• Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
• On the day support from the Supporter Relations team
• E-learning to cover health and safety and information governance
• Regular updates how your support is making a difference
• Provided a Volunteer Handbook

What we are looking for

• Confident at meeting new people and enthusiastic about offering them a friendly welcome
• Can communicate clearly and confidently either face to face or over the telephone
• Happy to make outbound calls to our supporters
• Working knowledge of basic IT systems, Microsoft packages
• Can undertake tasks using own initiative but confident to ask for help when needed
• Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
• Ability to represent GOSH Charity and our values positively
• Over 18 years of age

What can you gain from volunteering in this role?

• Join an enthusiastic team, meet new people, and get more involved in your local community
• Use and develop your communication and customer service skills, enhancing your CV if that is important to you
• Knowing that you are helping seriously ill children, and their families have access to care and support by supporting them.

What we offer in return

• Reimbursement of out-of-pocket expenses in line with GOSH Charity guidelines
• Training and support as outlined above
• A reference

Interviews will be in person w/c 22nd September to 3rd October.
About Great Ormond Street Hospital Charity
Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

What can you gain from volunteering in this role?

• Join an enthusiastic team, meet new people, and get more involved in your local community
• Use and develop your communication and customer service skills, enhancing your CV if that is important to you
• Knowing that you are helping seriously ill children, and their families have access to care and support by supporting them