JOB DESCRIPTION

My Hope Housing CIC is seeking an experienced Receptionist with excellent communication and written skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our customers, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

DESIRED SKILLS AND PERSONAL QUALITIES

• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Ability to use Initiative and work independently
• Communication skills
• Written skills
• IT skills

REQUIREMENTS

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good Organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front-of-house experience is desirable but not essential

QUALIFICATIONS

• GCSE or equivalent English (Grade 5/C) desirable
  It would be beneficial to send your CV to recruitment@myhopehousing.org.uk
  Start Date: Available immediately
  We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

• Meet and greet clients at the front desk
• Day-to-day office tasks
• Assisting with creating marketing content
• Completing further tasks such as bookkeeping
• Contact landlords to book & log for repairs and payments
• Contact tenants and deal with their enquiries
• Ensure the office and reception are always clean (housekeeping duty is obligatory)
• Answering calls and directing calls to relevant staff members
• Completing paperwork and online forms
• Assisting with scanning and filing documents
• Sending and responding to emails
• Access to google drive and CRM system