Office Representative | Radiology | Full-Time | Days at UF Health

Ocala, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Medical Scheduling, ICD-10 Coding, CPT Coding, Medical Terminology, Customer Service, Epic Software, HIPAA Compliance, Data Entry, Multitasking, Problem Solving, Professional Communication, Electronic Documentation, Financial Collections, Critical Thinking

Industry

Hospitals and Health Care

Description

Overview This role facilitates patient access to the Radiology system by performing registration and check-in functions for both scheduled and unscheduled patients. Responsibilities include collecting and verifying accurate, Joint Commission-compliant patient demographics, identification, insurance information, and authorization for services. The position is responsible for obtaining completed and signed radiology orders, entering and scheduling orders in EPIC, verifying demographic and financial data, and ensuring proper electronic documentation and filing within designated systems. Additional duties include ensuring appropriate ICD-10 coding aligns with the signs and symptoms documented on imaging requests, and maintaining compliance with all applicable federal regulations, including HIPAA and medical necessity requirements. This role supports the protection of organizational revenue by verifying medical necessity according to payer guidelines and assisting Financial Specialists in obtaining required patient waivers (e.g., ABNs) when necessary. The position also schedules, cancels, and reschedules appointments while maintaining strict patient confidentiality. In addition, the role collaborates closely with Financial Specialists to support point-of-service collections, helping patients meet their financial obligations and improving reimbursement for the organization. The position also provides administrative and clerical support to Radiology Technologists and other clinical and support staff within the hospital and across the health system. Qualifications Minimum Education and Experience Requirements: A high school diploma or equivalent is required. Continuing education beyond high school is preferred. A minimum of two (2) years of clerical or customer service experience is required, with at least one (1) year of experience in a healthcare environment preferred. A two-year degree may substitute for one (1) year of clerical or hospital/medical practice experience. This position requires the consistent use of courtesy and patience when interacting with all customers to support strong public relations. Professional customer service skills are required for both in-person and telephone communication, along with basic PC and keyboard proficiency. Familiarity with ICD-10 and CPT coding, as well as medical terminology, is preferred. Knowledge of EPIC, Biscom, OnBase, insurance terminology, and basic anatomy is also preferred. Strong critical thinking skills, attention to detail, and the ability to perform effectively in a fast-paced and occasionally high-stress environment are required. The ability to communicate effectively and professionally with clinics, physicians, patients, and clinical/technical staff is essential. Candidates must be able to multitask, prioritize responsibilities, stay organized, and problem-solve independently while contributing to a team environment. Motor Vehicle Operator Designation: Employees in this position will not be required to operate a vehicle for assigned business purposes. Note: A frequent driver is defined as someone who uses a personal or organization-owned vehicle at least once daily, at least five trips per week, or drives an average of over 150 miles per week in the performance of job duties. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form when submitting the position for posting. Licensure/Certification/Registration: Not applicable

Responsibilities

Facilitates patient access to Radiology by managing registration, scheduling, and verifying insurance and medical necessity. Provides administrative support to clinical staff and collaborates with financial specialists to ensure accurate billing and collections.