POSITION OVERVIEW

This is a full-time, temporary parental-leave position which may turn into a permanent position. Work hours are in-house, Monday to Friday, 8am-5pm.
A.M.A. is growing and we are looking for office support to ensure seamless day-to-day operation. If you are a highly organized, hands-on and detail-oriented administrative professional who enjoys working in a team environment, we have a spot for you on our team.

ESSENTIAL BACKGROUND & SKILLS

• Experience with Customer Service, Administration and/or Reception
• Proficient computer skills including experience with Microsoft Office programs
• Highly detail-oriented individual with excellent organizational skills
• Self-motivated and results-oriented
• Ability to prioritize and manage multiple tasks and deadlines
• High level of attention to monitoring information and proactively flag issues
• Ability to maintain a positive attitude and demonstrate a willingness to be flexible and help others as needed
• Reliable and punctual with a strong ability for time management
• Background or experience in horticulture, agriculture, sales or marketing is an asset
• Must be able to read, write and speak English fluently
• Fluent in French, Spanish or Dutch is an asset

Reception

• Answer phones and relay messages to appropriate staff
• Document and communicate customer inquiries to the appropriate team member
• Greet walk-in customers – connect with appropriate staff member
• Keep lobby, staff room and board room table clean and ready for use

Customer Service

• Data processing; input quotes/orders into Sage 50 Program
• Process walk-in and pick-up orders
• Customer calls when orders are ready for pick-up
• Process debit/credit card payments and online sales
• Research and address customer issues/complaints/inquiries with Sales Manager
• Liaison for all H2O Basket customers

Administration

• Create and update records
• Assist sales staff with processing orders from start to finish
• Process all courier shipments and assisting with LTL shipments
• Send out samples and information packages
• Assist in producing catalogues, brochures and marketing pieces as needed
• Monitor level of office supplies; re-order as needed
• Photocopier, fax machine & postage meter use; phone systems, resolve equipment- related malfunctions and respond to requests and issues
• Short-term projects
• Perform general office duties as required