Office Services Associate - Portland, ME at RR Donnelley

Portland, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

22.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Services, Reprographics, Mail Handling, Customer Service, Communication, Problem-Solving, Attention to Detail, Organizational Skills, Teamwork, Confidentiality, Workflow Prioritization, Quality Assurance, Equipment Troubleshooting, Time Management, Independent Decision-Making, Fast-Paced Environment

Industry

Marketing Services

Description

Company Description Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization Job Description Schedule Options: Mon-Fri; 7:30am - 4:30pm Mon-Fri; 8am-5pm Mon-Fri; 9am - 6pm Pay: $20 - $22/hour Benefits: Medical Dental Vision 401k PTO Life Insurance Prescription Drug Plan Flexible Spending Account Domestic Partner Benefits Commuter Benefits Job duties (* denotes an “essential function”) *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient Qualifications Job qualifications High school diploma or equivalent. Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment. Skilled in the use of mail, phone, email, digital reprographics and mail equipment. Familiar with general back office procedures to meet and maintain client satisfaction. Proven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing. #GOC #LI-Hybrid #LI-0925 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Responsibilities

The Office Services Associate will perform various office services tasks, primarily focusing on reprographics, mail, and intake functions while ensuring adherence to established procedures. They will communicate with supervisors or clients regarding job or deadline issues and troubleshoot basic equipment problems.