Office Services Associate at RR Donnelley

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

22.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reprographics, Mail Services, Customer Service, Problem Solving, Attention to Detail, Communication Skills, Workflow Management, Quality Assurance, Equipment Troubleshooting, Microsoft Office, Confidentiality, Professionalism, Self-Motivation, Team Collaboration, Time Management, Organizational Skills

Industry

Marketing Services

Description

Company Description Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Job duties (* denotes an “essential function”) *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Working conditions Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Professional attire required. Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner. Must be able to work standing up all or most of the time. Qualifications High school diploma or equivalent. Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment. Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously. Intermediate computer skills required, generally using Microsoft Office. Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line. Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills. Attention to detail with emphasis on accuracy and quality. Ability to handle sensitive and/or confidential documents and information. Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions. Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures. Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment. Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $18.00 - $22.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All your information will be kept confidential according to EEO guidelines. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #LI-MY1 #LI-on-site All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Department: Legal & Document Processing

Responsibilities

The Office Services Associate is responsible for providing daily back office services, including reprographics and mail services. They must ensure proper procedures are followed and communicate effectively with supervisors and clients.