Senior Helpers Santa Clarita is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. We are expanding from Santa Clarita through Lancaster areas . We are seeking an experienced and professional Office Manager to join our team. We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the upmost compassion and integrity. We offer a great teamwork environment and tremendous growth potential. Your contributions will truly make a difference in people’s lives
Reports To: Owner
Job Type: Full-time
Salary Range: $18/hr to $24/hr

Primary Responsibilities (including, but not limited to):

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule. Maintain and update database of employees.
• Assist with the recruitment, hiring, and on-boarding process,orientation for caregivers.
• Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
• Proper input of office KPI’s into operating system.
• Attend local business and industry related networking functions as required.
• Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
• Perform on call duties as assigned. Perform other administrative and office tasks as requested, filing and documentation per state guidelines.

QUALIFICATIONS/SKILLS:

• (Required) Management experience in home health or related program: 1 year
• (Required) Direct health care service delivery: 1 year
• (Required) Experience in management, recruiting and HR on-boarding activities in home health or medical services
• (Preferred) Previous Administrator experience
• (Preferred)Thorough understanding of State Regulations for Home Health
• Exceptional customer service skills and experience
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
• Exceptional phone and written communication skills
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Professional and courteous in tone and information delivery.
• Ability to proactively prevent issues and suggest/implement office improvements.
• Ability to work independently and as part of a team.
• Ability to sit for long periods of time

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule. Maintain and update database of employees.
• Assist with the recruitment, hiring, and on-boarding process,orientation for caregivers.
• Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
• Proper input of office KPI’s into operating system.
• Attend local business and industry related networking functions as required.
• Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
• Perform on call duties as assigned. Perform other administrative and office tasks as requested, filing and documentation per state guidelines