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Office System Assistant - Radiology Support (UPMC Presbyterian) at UPMC
Pittsburgh, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Front Desk Operations, Patient Check-in, Medical Scheduling, Customer Service, HIPAA Compliance, Medical Terminology, ICD-9 Coding, Microsoft Word, Microsoft Excel, Call Routing, Billing Verification, Service Recovery

Industry

Hospitals and Health Care

Description
Office System Assistant - Radiology Support (UPMC Presbyterian) We are now hiring for an Office System Assistant to support the Radiology Support Department at UPMC Presbyterian. This role provides front desk leadership and operational support, ensuring timely patient check‑in, efficient workflow, and an exceptional patient experience. Schedule: Monday–Friday, 6:30 AM–3:00 PM or 8:30 AM–5:00 PM; rotating Saturdays, Responsibilities: Lead and support front desk operations; ensure efficient workflow and issue resolution Accurately check in patients, verify demographics/billing, and coordinate radiology exams Schedule inpatient, outpatient, and add‑on exams per departmental guidelines Answer multi‑line phones professionally; route calls and obtain missing provider orders Maintain documentation accuracy, confidentiality, and HIPAA/UPMC compliance Deliver excellent customer service, including service recovery and complaint resolution Communicate effectively with the healthcare team, support training and teamwork Demonstrate flexibility, sound judgment, and adaptability in a fast‑paced environment High school diploma or equivalent 1 year of experience (medical office preferred) Knowledge of medical terminology, ICD-9 coding, and radiology preferred Proficient in computer use, including Microsoft Word and Excel Strong customer service skills Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities
Lead front desk operations to ensure efficient patient check-in and workflow within the Radiology Support Department. Coordinate radiology exams, manage multi-line phones, and maintain strict HIPAA compliance and documentation accuracy.