Office Team Lead - Home Care Services at Carilion Clinic

Roanoke, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Management, Patient Relations, Clerical Duties, Interviewing, Performance Review, Staff Development, Call Screening, Fiscal Management, Resource Allocation, Staffing Levels, Budgeting, Data Collection, Medical Terminology, Computer Data Entry, Electronic Medical Records, Business Writing

Industry

Hospitals and Health Care

Description

Employment Status: Full time Shift: Day/Evening (United States of America) Facility: 1615 Franklin Rd - Roanoke Requisition Number: R158265 Office Team Lead - Home Care Services (Open) How You’ll Help Transform Healthcare: The Office Team Lead oversees maintaining an office and serves as a resource for patients, physicians, office staff, various facilities, service lines, and outside agencies. The Office Team Lead- Roanoke based position, working out of the Home Health and Hospice Roanoke office. Prioritizes and performs clerical duties to maintain basic office workflow functions as primary responsibility or back up and as applicable to the worksite. Contributes to the interview and performance review processes as requested by the Manager/Director. Assists manager/directors in assuring staff competence and contributes to staff performance development. Ensures all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately. Effectively manages a high volume of calls and/or resolves complex patient issues. Collaborates with management regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control. Assists with collection of data for monthly operations meeting and other departmental initiatives utilizing various data and other informational input sources. What We Require: Education: Associate degree or relevant education and experience. May be used in lieu of degree. Experience: Minimum of 3 years experience. Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills. Ability to use electronic medical records. Ability to multi-task essential. Strong PC software skills in word processing, spreadsheets, database and presentation software required (e.g., Microsoft Office Suite). Business writing skills with the ability to compose documents, including correspondence, agendas, minutes, reports, etc. may be required based on departmental needs. Effective communication, courtesy, confidentiality and professionalism in all interactions. Proficient in using electronic medical records systems to document, locate, and disseminate, as needed, medical record information of patients accurately and in accordance with established policies, procedures, and federal law. Maintains strictest confidentiality, adheres to and attains established quality standards in all responsibilities and accountabilities. Recruiter: Chris Fitzgerald Recruiter Email: cdfitzgerald@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.

Responsibilities

The Office Team Lead oversees office maintenance and acts as a primary resource for patients, physicians, staff, and external agencies, prioritizing clerical duties to maintain basic office workflow functions. This role also involves assisting management with staff competence, handling high-volume calls, managing complex patient issues, and collaborating on fiscal management including resource allocation and staffing levels.