Office - Technical Operations Lead at SSA Group, LLC

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Interpersonal Skills, Communication Skills, Guest Service Orientation, Team Motivation, Problem Solving, Inventory Management, Training, Sustainability, Inclusivity, Flexibility, Fast-Paced Environment, Service Recovery, Organizational Skills, Compliance Knowledge, Community Engagement

Industry

Hospitality

Description

Technical Operations Lead Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: Technical Operations Lead Reports to: General Manager Responsibilities · Deliver 452 Hospitality to ensure a memorable experience with every interaction. · Responsible for management of all unit support requests. Includes initial submission of request through resolution. · Leads troubleshooting efforts when technical issues arise, collaborating with a mixture of HQ teams, in-unit teams, and the client to find rapid resolution. · Attends regular support calls with HQ Teams to provide updates and work through support requests on behalf of the unit. · Facilitates communication across the in-unit team to resolve system/technical issues as quickly as possible. · Leads efforts related to technical/system training for entire in-unit team in collaboration with Admissions HQ Operations Team. · Conducts routine maintenance on technical equipment as outlined by SSA HQ IT Systems Team. · Maintains accurate inventory of all technical equipment across in-unit business lines. · Maintains accurate inventory of all Admissions supplies and facilitates requests for orders when necessary. · Motivates all staff to perform their duties to the best of their abilities and promote an overall best guest experience. · Handle guest issues, inquiries and complaints; perform service recovery as needed. · Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws. · Perform other tasks deemed necessary. · Maintain a clean, safe and organized work environment. · Uphold and demonstrate a complete understanding of company policies and procedures. IDEA + Belonging · Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. · Focuses on removing barriers and empowering growth and opportunity for team members at all levels. · Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. · Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. Job Requirements · Thrives in a fast-paced environment. · Developed interpersonal and communication skills, including the ability to articulate to various teams remote and onsite. · Goal-oriented and flexible to meet the needs of the operation. · Demonstrates desire to help the team succeed. · Driven by cultural attractions and the environment they support. · People person that is guest service oriented. · Computer knowledge and skill level for basic technical troubleshooting functions. · Individual who brings excitement and opportunity to engage with the team and guests. · Available some evenings, weekends, and holidays. Previous Experience · One year of technical experience. · Must be 18 years or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits • Eligible for overtime pay. • Participation in a 401(k) program with a 15% company match (eligible after one year of employment • with 1,000 hours worked). • Tuition Discount through Partnership College. • Up to 40 hours of Parental Leave. • Up to 8 hours of Bereavement Leave. • On-Demand Pay Program. • Meal Plan & Employee Discounts. • Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting SSA Group, LLC and its family of companies — including SSA Holdings, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Responsibilities

The Technical Operations Lead is responsible for managing unit support requests and leading troubleshooting efforts for technical issues. They also conduct training for the in-unit team and maintain accurate inventory of technical equipment and supplies.